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Business Profile

Advertising Specialties

Adventure Promotions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    just purchased 11 boxes of what was suppose to be new laminate flooring costing $267 after opening a box we found 80% of product was damaged and unlayable...as we opened many more ,we found the majority were damaged and unlayable.after tryin to go back o store and wait...noone would anser yet they said they were open..then after finaly getting thru to call..they proceded to make excuses and try to blame us that we damaged product..wouldnt even consider exchange let alone refund or even look a product..after deeper review..we found we wernt the only victims of the exact event..

    Business Response

    Date: 08/30/2023

    The gentleman that filed the complaint was in my business the week before and purchased laminate flooring. He spent over 2 hours here and personally checked every case. We are a surplus warehouse and have signs throughout the building advising customers to do just that, inspect everything as we do not accept returns. The customer inspected and was satisfied. Each case was hand loaded by an employee who also inspected it and verifies it was undamaged at the time of sale.

    Approximately 5 days later he began messaging on Facebook, my daughter who was off that day was answering him. Myself and an employee were here and business was open from 8-4:30. It should also be noted that the messages do not mention a problem with the product. 

    Customer called later that day and I spoke with him. I reiterated the fact that he had examined the product prior to purchase and approved it. I also explained that as we make clear, we do not accept returns. This is the policy of mine, and all the surplus businesses I am familiar with. At the time of sale if a customer sees a flaw or problem they can choose to reject the product, or if they want it with flaws we adjust price accordingly. If customer approves and purchases, all sales are final.

    As this condition was met, and the call came several days later, I am not willing to go against my posted policy.

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