We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Air Conditioning

Saylors Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car into Saylor's Automotive in ********, KY because I had coolant leaking from my car. They later determined that I need to have my radiator replaced. They replaced my radiator on a Monday. My car ran fine, up until three days later, that Thursday. I was driving along and the next thing I knew my car sounded as I was going 80mph and I was probably only going 20 to 30mph. So, to make a long story short, I had to have my car towed back to Saylor's Automotive. A couple days went by and they did not call to update me about my car, so I stopped in. They told me that I was now going to need a "new transmission." I stated my transmission was running fine prior to them replacing my radiator. I did not have any lights come on indicating that I need to check my transmission or nothing. I let my car sit on their lot for a few days, then I had my car moved right around the corner to *** ************ off ********** Road in ********. After they inspected my car they determined that I need a part that sits on top of my transmission which is called a "valve body." It is the computer of the transmission. *** ************ also determined that Saylor's Automotive did NOT add any coolant back into my car after they installed my new radiator. Per *** ************, the repairs to replace the valve body is going to cost $4242. I do not have a $4242 for this repair or hiccup Saylor's Automotive caused.

Saylors Automotive is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.