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Business Profile

Golf Equipment

The Golf Exchange

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Golf Equipment.

Complaints

This profile includes complaints for The Golf Exchange's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Golf Exchange has 3 locations, listed below.

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    • The Golf Exchange

      7729 Mall Road Florence, KY 41042

    • The Golf Exchange

      8118 Montgomery Rd # 3 Cincinnati, OH 45236

    • The Golf Exchange

      4450 Eastgate Blvd Cincinnati, OH 45245

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ******** putter from the Golf Exchange in ********** location and the manager was acting extremely short with me to the point he placed the putter order and ordered all the wrong things on it, I caught this when I was miles down the road on the receipt, When I called he stated that they are closing and he will deal with it tomorrow in a rude tone, the next day the putter was cancelled.
      Moving on after that I went to the ********  ** branch to place the order and the worker ordered the wrong thing again, wrong color and wrong specs on the putter. I payed $400+ for this putter and you would think there would be some level of customer service with the transaction.
      Moving on I ended up leaving a 1 star review on google upon it posting a man named ERIC from corporate called, text and left voicemails threatening me to take the review down or else he would go on social media and make things up about me.
      I have done nothing to this man for him to make things up,This putter order not being able to be placed properly was the problem not me.So then he stated he would give me tickets to the golf Expo downtown Cincinnati if I took down the review,so I took it down,upon arrival to the golf show I was told by a woman at the will call desk there were no tickets etc.
      I put my review back online,I reviewed all of the golf exchanges I have shopped at and had problems,at that time he called directly and again threatened me with ruining my name online if I did not take it down,he also left a nasty voicemail.
      I will be leaving my new review up.
      But I need confirmation from this place that retaliation will not be taking place as I used google to leave a review it is a lawful act that people can do to voice positive and negative experiences.
      Golf Exchange needs to be held accountable for ERICS actions.

      Customer Answer

      Date: 02/11/2024

      I also forgot this man Eric that was named in the complaint called/and text my home phone at 9pm at night which I find to be completely unacceptable and horrible customer service.
      Thankyou

      Customer Answer

      Date: 02/12/2024

      In regards to this case Im seeking a formal apology from Eric in upper management.
      How he handled the situation was unacceptable.

      Customer Answer

      Date: 02/12/2024

      I would like my order cancelled for the putter and the money put back into my account,I do not want a merchandise credit.

      Customer Answer

      Date: 02/12/2024

      Please let golf exchange know I do not want a merchandise credit.
      As I wont be shopping there any longer.

      Customer Answer

      Date: 02/13/2024

      The business refused to cancel the order.  The consumer is now requesting that the business provide him a credit for 50% of the cost of the putter.

    The Golf Exchange is NOT a BBB Accredited Business.

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