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Business Profile

Movers

Maple Street Movers LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this business $800.00 UP FRONT when I booked movers for my recent move. I found them from a brochure that was displayed in the front lobby area of my downtown apartment community. The movers showed up late and about 30 minutes into the move they started arguing with each other about one being too slow for the other and in turn they started to get aggressive with my belongings. They moved super slow and brought nothing with them to help move my stuff (dolly, etc.) I had an employee of the apartment community monitoring everything because he had to stay with us to operate the freight elevator that I reserved for that day and he witnessed everything that went on that day. I was offered a refund of half the money ($400.00) that I prepaid, for all the issues that I was experiencing with the movers. My main concern was the damage being done to my furniture (mainly my bedroom dresser, bedroom TV, and my fireplace).
    I am still concerned that these movers know where I live and were (reportedly) let go from the company after that day. Turns out the regular helper of the one guy that they sent was not available that day so the guy brought his brother to help. There is no way that they use bonded movers if they do not even know the people that they send. This was beyond traumatic to have gone thru AND I had to hire other movers to complete the job because their movers had to leave to pick up his girlfriend at 3:30 that day (which was a blessing in disguise to be done with them).
    They ended up only sending me (via ******) a refund of $150.00 instead of the $400.00 that I was told that I would be getting. I told the owner of the company when he called me that I would be filing a lawsuit against them if they did not refund the balance by the end of the next business day. The company is NOT registered to do business in the state of ****

Maple Street Movers LLC is NOT a BBB Accredited Business.

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