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Business Profile

New Car Dealers

Joseph Cadillac Subaru, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a new **** *** Cadillac in May of 2017. After 40,000 miles the transmission started shuttering and they changed the fluid and used a heavy duty fluid that is used in the ********. That worked until I have 87,000 on car and now it is doing the same thing. Now they want me to pay 600.00 to change the fluid again to get it to work right again. I feel that Cadillac needs to correct the defective transmission instead of patching it up to last a few more miles. I seen an article where Cadillac has had problems with these transmissions in the years of 2015 thru 2019 where they have to add an additive to the fluid to get it to work right. It is a shame to purchase something new and pay the kind of money that they ask for it and then it doesn’t hold up to what they project to.

    Customer Answer

    Date: 02/12/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    **** *******

    Business Response

    Date: 02/12/2023

    2/3/2023 
    Better Business Bureau 
    1 East 4th Street, Suite 600 Cincinnati, Ohio 45202 
    Regarding ID# ******** 
    Customer: 
    **** ******* 
    **** ******** **** 
    *********** ** ***** 
    ........ 
    ***** ********, Marketplace Resource Consultant, 
    The fluid change *** ******* is questioning is considered routine maintenance to ensure proper operation of his transmission. Cadillac recommends this service every 45,000 miles. We initially performed this service on 08/07/2019. No transmission shudder was reported after. He is due the second transmission fluid change, (as is stated in his owner's manual), as he approaches 90.000 miles. We are confident that the shudder he experiences will disappear as this routine maintenance is specifically designed to alleviate the situation. We see no reason to perform this maintenance at no charge as it is recommended by the manufacturer, and the customer was aware of the maintenance schedule when he initially purchased the vehicle. 
    Respectfully, 
     
    Andy H*** 
    General manager 

Joseph Cadillac Subaru, LLC is NOT a BBB Accredited Business.

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