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Business Profile

Tree Services

S & R Tree Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid S&R Tree Service a check for $1,350 to cut up and dispose of a Weeping Willow tree that was blown down during a storm. In our discussion. part of the money was to be used to do some leveling of my yard since the tree was already on the ground. Well he cut up and hauled the tree away and said he would return to grind the stump. This went on for weeks, kept telling me I was scheduled for the next stump day. After 2 months of this I said if you can’t do it this week, don’t come back because I needed that fixed a long time ago in order to do the landscaping at the correct time of year. So what it amounts to is he charged me $1,350 for $650 of work and I feel he took advantage of my paying him before he finished the job and you shouldn’t have to hold back on paying just to make sure they come back to finish the job they agreed to.

    Business Response

    Date: 06/15/2023

    The invoice/ receipt states that the customer paid for the clean up of the tree on the house.  The ground leveling was not part of the estimate nor added to the job. 

S & R Tree Service is NOT a BBB Accredited Business.

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