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Business Profile

Boots

The Boot Depot

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Boot Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Boot Depot has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/20/2023 - purchased ******* * work boot from The Boot Depot for $181.21.
      11/21/2023 - Called & inquired about replacing a boot that contained a defect of the sole coming apart where glued to shoe. Employee stated the bring boot to store to be inspected about possible replacement.
      11/22/2023 - Store manager ** agreed in defect & replaced boot with same style.
      11/30/2023 - picked up replacement boot.
      1/15/2024 - called store about boot coming apart worse in the same areas after 7-10 wears. Employee stated to bring boot to store for inspection. ** stated that ******* * would not replace boot upon inspection & “keep wearing them until defect is severe enough”. Customer left store & contacted ******* * due to concern of continued wear making them irreplaceable. ******* * stated store owner “would replace but suggested new style as this one was not working”
      1/17/2024- customer returned to store. ** has replacement boots on counter & stated “Inspect these”, upon inspection they seemed new like previous pairs. Customer asked “I thought new style was suggested, I would be happy to pay difference if more expensive”. ** stated “No this is all you’re getting, I don’t even have to do this. ******* * doesn’t own this store I do.” ** proceeded to take new pair of boots box and boxed up defective pair, began pacing & stated “this is the last transaction I’m doing with you & you’re no longer welcome to complete transactions at any of my locations” ** proceeded to back of store with old boots & box, leaving customer with only a new pair of the same style boot without box. Lack of box could cause inability to return or exchange with manufacturer. Customer contacted ******* * & complaint is being escalated. Requesting refund of boots since they are not suitable to work in as they do not last.

    The Boot Depot is NOT a BBB Accredited Business.

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