We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrical Contractors

Five Star Electrical Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent many of thousands of dollars to have ***** install all new electric in two homes. Since he did that I have been having all kinds of issues with the electric and he has disappeared and will not fix with anything. He blocked me on all social media and he blocked my phone number as well so that I can’t get in touch with him. That’s where I’m hoping the BBB can help. In one of the homes he installed the electric in, our tenets that live there said the lights were dimming around the whole house randomly. So I asked ***** if he could go look at it since he installed it all and he put me off for weeks and weeks until he finally stopped responding to me altogether. During this time of waiting on him to fix it, all of the electric in the house blew causing 10 breakers to fry and the HVAC got severely damaged. I’m pretty sure the entire team from Kentucky utilities was at our house trying to fix the mess that ***** made. There was no ground wire put into the house which caused all of this stuff to happen inside my home. I spent thousands of dollars fixing ***** ‘s mistakes. As for the other house he did all the electric in, I have three rooms and five lights that don’t have any electric coming to them and I reached out to him again and he has now blocked me on social media and his phone. I paid him a lot of money and his work is not holding up. He should come fix his mistakes but he’s immature and feels that ignoring me is the best answer. I strongly disagree.

Five Star Electrical Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.