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Business Profile

Household Fans

Greenheck Fan Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Household Fans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Greenheck replacement plenum on 3/27/2023 from Greenheck's local distributor EAP Inc.. The cost was $5,150 and EAP was paid in advance. Because of a long lead time, 30 weeks, we chose to take another route. Later we were told the ship date was 4/27/2023. We cancelled it on 4/17/2023. We have been charged a cancellation fee of $3,090. There is no explanation of how this was calculated. Please see EAP quote, Greenheck's Terms and Conditions attached , Greenheck's cancelation charge as well an email string. No one at Greenheck or EAP will explain to me how this was calculated.

    Business Response

    Date: 06/30/2023

    Thank you for
    the opportunity to respond to this BBB complaint. This matter is the subject of
    a good-faith collection dispute between this commercial Customer, Greenheck Fan
    Corporation (“Greenheck”), and Greenheck’s distributor, Environmental Air
    Products, Inc. (“EAP”), involving the manufacture of a made-to-order bypass
    plenum. The Customer pre-paid EAP to have Greenheck manufacture a made-to-order bypass plenum. When the Customer cancelled the order ten (10) days before
    shipment, EAP refunded the Customer all
    pre-paid amounts less a contractually authorized 60% cancellation fee, which
    was paid to Greenheck (the made to-order-bypass plenum could not be resold and was scrapped). EAP has explained the cancellation fee to the Customer on different occasions
    in efforts to resolve the dispute. Due to the fact that this good faith collection
    dispute (the amount owed Greenheck by the Customer allegedly being in dispute) remains ongoing, we are not at
    liberty to offer further comment.

Greenheck Fan Corp is NOT a BBB Accredited Business.

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