Reviews

Review Details

• Review fromBrenda S

  Date: 07/07/2023

  1 star

  Brenda S

  Date: 07/07/2023

  A tree fell on my house in March of 2023. It is now July and I still have on gutters, and other repairs that was supposed to be done have not been done. They did put a new roof on my house but I still do not have the cover for my chimney. I can’t even get them to send estimate that are needed to my insurance company. I’m going with a different contractor at this point
  

  RC Lyon & Company, LLC

  Date: 01/11/2024

  At the start of the project, we immediately removed a massive tree from the house so that the Insurance Adjuster could inspect the house. However, after our onsite meeting with the Adjuster, his inspection, and then receiving the Adjusters report, it was noted that he did not include many of the items that we asked for and that he mentioned he would include in his estimate. Infact he only included 1/2 of the roof for replacement in his initial scope.
  After many attempts to contact the Adjuster and discuss the claim, I had a 3 way call with the Owner so she could hear the conversation and realize this delay was not on my end. I had actively been trying to get this resolve. We also, got assigned a new Adjuster during this process that created a delay. Once we were able to move forward, I did send photos to an old email address that was in my system for the Owners insurance company. This did create a delay that was on me. However, in the end I did get a full roof replacement approved by the Owners insurance company.
  We installed the roof. The Owner was satisfied with the installation and quality of the work.
  This project called for new gutters on the front of the house. However, our gutter machine had a part break. We ordered the part. It was back ordered. I let the Owner know we were delayed and waiting for the part. This did not seem to be an issue at the time.
  I was delayed in providing a quote to the insurance company to replace the front porch concrete. This portion of work had not been approved by the insurance company. They wanted to see how much it would cost before they would agree to replace it. Due to circumstances, I was delayed in sending this estimate.
  Given that the project was not complete, I had not asked for ANY payment on this project. We had cut down a massive pine tree, removed the stump and root ball, removed all the tree debris and regraded the yard using heavy equipment. We had also completed a full roof replacement. However, due to our gutter machine being down, the delay in the replacement part to repair it, and my delay in providing a quote for the concrete, we had not asked for, nor had we received any type of payment on the project. If an Owner is willing to trust us with their home. We trust them to pay us when the job is complete.
  We do not take money down and we do not collect the insurance deductible upfront. It is our company policy to only ask for payment when the Certificate of Completion is signed, and we know that our customer is satisfied with the project. That is what we expected here.
  The week the part for our gutter machine came in, the Owner and I spoke. I let her know we had received the part, were fixing and testing our machine, and would have her gutters installed on the following Monday. She stated that at this point she was just going to find someone else to finish the project. I expressed that I was disappointed in that decision, but that was certainly her right and choice. She asked that I send her a bill for what we had completed. I felt that we parted ways friends.
  When preparing the invoice and looking over the final approved estimate from the insurance company, I did see a chimney flue cap was included in the final report. One had not been included on the original report. I looked at my material order and found that I had not ordered one. It was an over-sight on my part. On the final invoice I gave the owner a full credit for the chimney flue cap that I missed. 
  After sending an invoice for the tree removal and roof replacement, multiple times, we have never received payment. I tried to reach out a few times but got no response. It got to the point where I asked my Attorney to send a letter since I was having no luck. It was then that I found out that the Mortgage was in default and behind on payments when we started the project. The property had been foreclosed on while we were working on the project and then sold on the Court House steps by the Master Commissioner after the Owner and I parted ways. To date we have still not received any payments on this project.

• Review fromCarla D

  Date: 05/07/2023

  1 star

  Carla D

  Date: 05/07/2023

  Roof began leaking six months after I paid 11,000 for a brand new roof. Called their office over the course of two years to get it fixed. They would send someone out, get on the roof, say they fixed it. Next hard rain it was leaking again. This went on for three years and now I have to either bring suit against them or pay someone else to fix it. Reason I waited so long to complain is because they went to my church.
  

  RC Lyon & Company, LLC

  Date: 01/11/2024

  
  When we were notified of this leak we responded and sent a crew out to assess the roof, find the leak and repair it. We found and repaired a nail pop that was directly above the leak on the 1st visit. This seemed to be a logical source of the leak.
  
  A month later we were notified that the leak was still present. We inspected the roof, flashing, and attic.
  When we could not find a logical source for the leak, it was determined that possibly the roof vents over this area were perhaps defective and leaking. We felt that while we were there it would be a good idea to not only replace the roof vents in this area, but also re-roof this area to try and be sure this leak was stopped. So, that is what we did. However, after several months we were notified that the leak was still present and in the same spot.
  
  In total we have visited the site 5 times in an effort to solve this unusual issue. After speaking with the Owner, it was noted that the roof did not leak every time it rained. Therefore, we determined we would put men in the attic and perform a water test. Using a water hose at full strength, we ran water over this section of roof and all the flashings, top to bottom, bottom to top and side to side, in an effort to recreate the leak and find the source. We did this for an hour, and over both sides of the roof. However, we could not get the roof to leak.
  
  At this point we asked the Owner to please contact us the next time the roof leaks, while it is leaking. Even if it is late in the evening. In order to repair it we need to find the source. Since we are unable visually see any issue from the it from the exterior and unable to make it leak so we can find the source from the attic, then the only option we have, is to inspect and evaluate the roof while it is raining and leaking.
  
  Months later, and many rains later, we were notified that the roof leaked again. However, it was several days after a rain. We reminded the Owner that we need to be onsite while the roof is actively leaking. This correspondence happened a couple of times. It was discussed that at this point we have done everything we can to find and repair the source of this leak on no less than 5 occasions. Even re-roofing part of the roof. The logical option at this point is to look at the roof while it is leaking.
  
  We warranty and stand behind our work. We have been willing to do all that we can to get this issue resolved and we still are. If we could get notified when the roof is leaking, while it is raining, I am still willing to send a crew out to help resolve this issue.