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Business Profile

Apartments

Legacy Management Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Legacy Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Legacy Management Group has 2 locations, listed below.

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    • Legacy Management Group

      1530 Amsterdam Rd Ste A Ft Wright, KY 41011-1900

    • Legacy Management Group

      812 Russell Street Covington, KY 41011

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/25/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Legacy******** Properties is wrongfully charging me for utilities and services that should not have billed to me after we moved out of their rental property. They are charging me 2 months of utilities stating we are responsible for those utilities until end of lease regardless if we lived there or not. We had terminated our lease one month early, followed all rules to do so and no where in the lease states utilities are to remain on in our name. They are also charging me for removal of a shed that was on property line that belonged to the neighbor. As well as cleaning services (carpet and general house clean) that was done once we had all our belongings out. They new we had done all that but still charged us anyway. I have attached all letters, receipts and documentation that shows supports my complaint. Attempted to settle and they refused, they stated "well we already did it so we have to charge you". They actually owe us money back.

    Legacy Management Group is NOT a BBB Accredited Business.

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