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Business Profile

Hot Tub Dealers

CozyPatio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hot Tub Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a hot tub online from cozypatiostore.com on August 26, 2022. Order # **** for $2379.00 paid with my discover credit card. I still haven’t received my hot tub. Never can get through to their customer service, I have emailed them numerous times for an update on my order. The last reply via email I received was on September 8th from ***** ***** ************* saying my order was shipping at the end of the week and I would receive a confirmation with tracking information. I can never talk to an actual person about my order as nobody at their company will return my call. On September 9th I emailed asking them to cancel my order due to lack of response and to refund my credit card, no response again. I feel like I have been scammed. They list their warehouse at 75 Garrison Lane, Garrison KY.

CozyPatio is NOT a BBB Accredited Business.

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