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Business Profile

Motels

Motel 6

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a reservation for a room here for 3/22-3/23 and when I arrived my reservation did not appear in their computer system. I had email proof of the reservation with a confirmation number but they apparently couldn't find my reservation. It was late, so I couldn't find somewhere else to go and had to purchase another hotel room at the Motel 6 (a $130.00 charge when I already paid $50.00). I only did so because I wanted to get a refund, however, the motel has not refunded me for either of the two rooms I purchased.

  • Initial Complaint

    Date:09/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Booked a motel with ********** and each one is pointing the finger at the other. Motel 6 says ********** has to refund and ********** says motel 6 has to refund. And nobody will refund. Rooms were full of bedbugs.

  • Initial Complaint

    Date:09/20/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First off they tried to give me a second floor room (no elevator) when I asked for and "reserved" a first floor room, because I'm a heart patient and can't climb stairs. They charged me extra for the first floor room, for an "upgrade". The room I was given had nothing that was advertised, no full size refrigerator, no microwave, barely any furniture, no towels and washclothes. The smoke detector was in a drawer under the sink. Their pool, or sespool, looked like you might need a couple shots of penicillin before getting into it. So we were moved into to yet another room. This room had more things in it but was dirty.we went ahead and took the room. We were there for 7 days, but in the 6th day we were kicked out for "smoking" in the room. The only problem with that is that we don't smoke. Again I'm a heart patient, why would we be smoking. The owner (Slumdog), kicked us out, refused to refund any money that was already paid and to top it all off, called the police on Their pool, or sespool, looked like you might need a couple shots of penicillin before getting into it. So we were moved into to yet another room. This room had more things in it but was dirty.we went ahead and took the room. We were there for 7 days, but in the 6th day we were kicked out for "smoking" in the room. The only problem with that is that we don't smoke. Again I'm a heart patient, why would we be smoking. The owner (Slumdog), kicked us out, refused to refund any money that was already paid and to top it all off, called the police on us. Which did no good because, we didnt do anything wrong. If it were possible to give a negative star rating I would. Absolutely ridiculous. This place shouldn't even be open, it's a serious health hazard. I would like only to be refunded the money for the last day I didn't spend there. I think that's fair.

Motel 6 is NOT a BBB Accredited Business.

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