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Business Profile

Truck Refrigeration Equipment

Truck Fridge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Refrigeration Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The item is the Indel B TB 41A. ********************************************************************************************************************

    Contacted *** by phone and informed of the issue, portable fridge/ freezer not cold enough. It was only a few months old and has a 12 month warranty. Did some troubleshooting to determineit was not misuse. He did tell me I was expecting too much from the unit, as it is not a freezer. It is clearly advertised as a freezer, and the temp settings go to -8 degrees Fahrenheit. He promised to call me back. He did not.

    I called him back a week or so later, several times, there was no answer. I then used a different phone, and they answered immediately. Again, he promised to call me back, this time he said 5 minutes.

    I waited an hour or so, then called him back. He was upset, told me that I was not his only customer, and promised to call me back. He never did. This was in May. I do have phone records.

    I filed a credit card dispute with AMEX, and they told AMEX many lies. In the end, and I got this from AMEX, he says it is a manufacturer warranty, and I need to return it to them.

    He has warranty info on his website, and it does not mention this. Also, he never offered me any options to get the product repaired, only promised to call me back.

Truck Fridge is NOT a BBB Accredited Business.

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