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Business Profile

Windows

Window World of Ohio Valley
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Window World of Ohio Valley's headquarters and its corporate-owned locations. To view all corporate locations, see

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Window World of Ohio Valley has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date 0662023
      amount 9980.00
      contacted the business numerous times over the issue they have stopped all communcation, 2 of the windows installed fall down. the trim that they had to replace and fix has horrible gaps in it and is not aligned. the windows are so nasty it is nearly impossible to see through.

      Business Response

      Date: 01/12/2024

      Good morning,

      This customer is actually a Window World of Ohio Valley customer and not Window World of East KY.  We have 2 contracts with this consumer, one signed 6/6/23 and completed 7/7/23 and the other signed 7/26/23 and completed on 9/29/23.  Both of which the finance completions were signed off on by the customer.  After the install, a service was called in on 10/25/23 and our office manager set up an appointment and went with my service technician to the home to inspect the windows on 11/27/23.  *** ****** was home but *** ****** was not.  My tech inspected the windows and there was nothing wrong with them at that time.  Another call was made to the office and we attempted to set a time to go out yet again to inspect the windows, this time by ***** (my installation manager) and his call was never returned so it was closed.  That was on 12/6 in the afternoon and again on 12/7 around 10:00 am and ***** never received a call back to schedule.  I would be more than happy to have ***** stop by and inspect the windows again the next time he is in that office territory (which is usually once every 2-3 weeks) depending on work load.  

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