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Business Profile

Convenience Store

Five Star Food Mart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10, 2024, a female employee at Five Star Food Mart called the police on my 61 yr old brother, assuming he was drunk by his staggering. My brother got pulled over by the police at a store nearby after the Five Star employee called, the police immediately knew that my brother was not drunk, but had Parkinson's disease! So, after the police informed my brother why they got the call, my brother re-entered Five Star to explain to the female worker that he was not drunk, but had Parkinson's disease. The female worker remained rude by yelling at my brother, humiliating him even more. I sent a text to the assistant Manager ***** ******, he text that he was sorry and would address it. This was unacceptable, and I highly doubt that anything will be done about this. My family will definitely spread the word to the county on this behavior of the employee at Five Star and will never go to any of their stores again.

    Business Response

    Date: 08/07/2024

    Attached is our correspondence with *** *******  On July 12, ***** ******** Customer Care Specialist, emailed *** ****** and asked her to call.  She did not receive a return call.

    The employee involved in the incident is no longer employed with FiveStar. 

    Customer Answer

    Date: 08/07/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,


     ******* ****** 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

Five Star Food Mart is NOT a BBB Accredited Business.

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