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Business Profile

Online Retailer

Annie Cloth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several shirts and two dresses I checked the sizing for each item . I am usually a size 18 but can wear some size 16. I ordered the largest size an XXL for all the shirts The dresses were made to be loose so even though They had changed the order down to a XL the dresses fit Also they had sent me a duplicate multicolored long sleeve t-shirt which again was the wrong size. One shirt was a plain square neck top an XL but tight but it was ok once I got it on. So I wore that .Then a couple of days ago after I had emailed them again they sent me a 1X for another green top.So regarding the green top I would prefer the 1X instead of the XL. All the rest were long sleeve multicolored t-shirts crew neck. I have waited for the return label since we talked but have not heard anything else besides sending me a bigger size of the green top a 1X which I would have preferred but I had already worn the smaller size. The shirts are all in there original bags tags attached. One number sku **************** **************** ************ and there was a duplicate order same order number..So I would like to have a return label for the shirts since they changed the size and they do not fit. There is one of the long sleeve dragon fly shirt which I don't have its bag but it has not been touched and tags intact I just put it with another one. So there are 4 shirts which I need a return label on. Again they changed all the sizes down to an XL instead of what I had ordered .

  • Initial Complaint

    Date:07/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company just takes peoples money and sends a product that does not match what you think you are buying and want give your money back.

Annie Cloth is NOT a BBB Accredited Business.

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