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Business Profile

Online Retailer

FiveWillowise

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a tilt out trash cabinet through ****** in December, 2024. The order number is *******************. The item arrived with missing pieces and damage to the bottom portion of some parts.
    The price paid was $151.75.
    On January 8, 2025 I contacted the seller asking for a refund and return instructions. My husband then pit all the pieces in the box ( which was slightly damaged) ready to .send back to the company. They sent me a return slip and he affixed it to the box and attempted to return thinking postage was paid. The UPS store wanted to charge $178.00. He then went to the USPS and they were asking $131.00 to return item.
    I contacted the company explaining the high costs and asking if they would pay the return postage. They then told me I did not have to return the item and to send pictures. I sent pictures and waited and waited and waited. I contacted them again asking for follow-up and received no response. After approximately four days I again contacted them asking for instructions. After about a week they responded I did not have to return the item and offered me $30.00, if I would accept that? Of course I said no as I paid $151.75 for a defective product. I never heard from them again ev n though I have repeatedly tried contacting them.
    The deadline for return is February 1, 2025, I have heard nothing else and suspect they are now just waiting for the deadline date.
    Please note my initial return request was January 8, 2025 and this problem has not been resolved in all this time.

FiveWillowise is NOT a BBB Accredited Business.

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