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Business Profile

Property Management

Nexus Property Management LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Nexus Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nexus Property Management LLC has 6 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account: ******************

      Our names are ** **** & *** ***. We used to live at **** **** ******** ****** in **** ******** Apartments in Mason, OH.
      We rented two beds apartment from May,2021 to September, 2022. the carpet only covers two bedrooms, not large area. I attached the floor layout plan.
      the carpet was dirty and worn when we moved in, we did not make damage.

      the size of primary bedroom: 14'X 12'

      the size of seconardy bedroom: 13'X10'


      after we moved out, we received a bill for refurbishment charge-Carpet: $1380 that is 100% of the cost of replacement of carpet, attached the picture of bill and Carpet Invoice.

      We sent mail and emails to **** ******** Apartment Leasing office to ask the details about what services have been done and explanation of costs. they never replied on us, just keep sending us the bill.



      the carpet was dirty and worn when we moved in, we did not make damage. the carpet size is small, no reason to cost so much money. we paid the rent, we do not think leasing office expect us to give them a new carpet when we moved out.

      Business Response

      Date: 01/11/2023

      Matter resolved with customer, documentation attached. 

       

    • Initial Complaint

      Date:10/18/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a resident at the Crossing of Oakbrook in Burlington, KY, I put in a maintenance request to have my toilet fixed but it was fixed incorrectly, which led to a $500 water bill. Per another maintenance worker who came and refixed the problem when I put in another request for the same problem and an unrelated problem.
      After emailing the property manager about this issue, I was told that I would be reimbursed $424.28 after they were able to get the bill down. I was informed last night that they will NOT be reimbursing me because I never paid the water bill, I have a screenshot from my bank showing the money was taken out of my account, and never put back in, and they are stating I will only be receiving $103 back for my deposit, which is also wrong.
      They sent me their ledger and I asked a couple of people to review it with me and we all are noticing discrepancies between what I am being told and what the ledger is saying.
      I have all emails from when the issue first came up to the most recent email.

      Business Response

      Date: 10/19/2022

      I spoke with ********* on the phone today.  Answered all her questions and we have come up with a resolution.

      Customer Answer

      Date: 10/19/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. 



      Regards,



      ********* ******

    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in for an apartment at one of there properties northwest woods. I got a email of denial but no reason for the denial. The office staff could not tell me so I messaged the property manager ***** and she refused to get back to me. I called and emailed and I was ignored. I finally called almost two weeks later and ***** answered and did not give me a good reason. They used a screening company and accessed credit and because of that by law they should have giving me and adverse action letter abating why I was turned down and the credit they accessed. I put this in an email requesting it and I also left a message. I am continually being ignored. On the site it says my apication was approved then it says the manager denied it. They must follow the law.

      Business Response

      Date: 08/23/2022

      Ms. ****** received an email explaining the reason for the denial of her application, after receiving this she spoke with the Community Manager Ms. ****** who further explained the reason for the denial.  Attached is a copy of the letter that was sent in that email. In addition to the reason listed on the denial letter Ms. ****** did not meet the requirements for income and positive rental history. 

      Customer Answer

      Date: 08/26/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

       

       

       

      The company did not send me the denial letter. The company just sent the letter when this complaint was filed. I do have posituce credit history and even the report they sent does not say otherwise. The company denied me for collections that happened during the pandemic. This was never discussed with me. The company does not disclose rental requirements.




      Regards,



      **** ******

    Nexus Property Management LLC is NOT a BBB Accredited Business.

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