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Business Profile

Storage Units

Beechgrove Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has been double charging my for service. When they are presented with my bank account showing the extra charges they refuse to accept that I have been double charged and refuse to return money that is owed back to me.

    Business Response

    Date: 12/11/2024

    1. Mr. ********* came in to the office screaming why we were stealing money from him?

    2. My response was please let me know what your name is  and I will be glad to look it up.

    I have uploaded his ledger showing that we were not charging his account $139.50 extra a month that I saw and I printed it out for him.

    I tried to explain we use  2 different software company's and I would research to see if they could help me find the problem.  

    3. Mr. ********* was irate and uncontrollable with his words and was asked to leave.

    4. I researched with the software company we use and we were able to find the error in the system and he did indeed get charged a wrongful amount.

    I called Mr. ********* to let him know that we had found the error and I already refunded his acct. the  $418.00 and offer to allow him to stay until the end of the month free of charge.

    I ended the call.

Beechgrove Self Storage is NOT a BBB Accredited Business.

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