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Business Profile

Tree Services

Belgian Tree Service, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March on 2022 Belgium Tree services came to remove several large size trees from my property. The job was done properly, In the process of hauling away the trees for disposal, several deep truck wheel marks were left along the yard. On that day, an agreement was accepted that Belgium tree will return in the spring to repair the damage in the yard including covering the truck marks with top soil, seeding and covering properly. As we approach July this has not been done, in spite of several phone calls and text messages, some unanswered and some replied with promises that were never fulfilled. The invoice has been paid in full making me a low priority as Belgium tree appears to favor new work orders. I have no desire to spend more time reminding them of their commitment to the customer, I just want to job that I paid for complete in a timely manner, which is past due.

    Business Response

    Date: 07/06/2022

    Issue has been resolved. Reasoning for the delay ground has been to wet to repair or we have been helping the community in need retrieve trees off their houses. I explain this to *** ******* and promised him as soon as weather conditions we correct or we were done helping the ones with a true emergency we would be out to fix the ruts. 

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