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Business Profile

Handyman

MMP Home Improvement

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired **** **** for a closet remodeling project November 2023 . It was a small project we accepted the required cost and paid. He has made every excuse. From his transmission in his brand new truck was messing up from poor weather conditions and couldn't haul our doors due to the rain even though he has an enclosed trailer and has his truck and also the long drive for him . Which he has posted pics online. We have to remove the work he has done because it's a fire hazard because he refused to cover active outlets properly. The paint isn't done, the doors he refuses to deliver. Gaps in the walls, walls are not level and also refuses to fix the wall he put a hole in or hang the baby gate we paid for. He took our money and refuses to finish the job and now won't answer any phone calls. We have a ton of pics of this project. We want our money back so we can hire someone to do the job right or him to finish what he started.

    Business Response

    Date: 02/16/2024

    Contract is done word for word the contract say build two walls two walls was built contract say put 4 shelves in contract say put up 4 black clothes bars that was done hang TV on wall that was done contract say build cuddy shelves thats done ** ******* was trying to make me do more work and didn't want to pay for work he 4 doors for closet are built and I was on my way to his house with doors until I got a call from better business bureau and ** ******* made threatening comments say I will see u around and I no where u live so I turned around and headed home ** ******* dose not understand what a contract means contract are wrote up for this reason so customers like him self can not add extra work without paying for it I have photos of everything i did in contract plus more to make ** ******* happy like trim walls out for him fixing dog scratches in his computer room fix his soffit on his front porch fixing his down electrical line running from house to garage when wind strom knocked it down thanks

    Business Response

    Date: 02/16/2024

    Contract is done word for word the contract say build two walls two walls was built contract say put 4 shelves in contract say put up 4 black clothes bars that was done hang TV on wall that was done contract say build cuddy shelves thats done ** ******* was trying to make me do more work and didn't want to pay for work he 4 doors for closet are built and I was on my way to his house with doors until I got a call from better business bureau and ** ******* made threatening comments say I will see u around and I no where u live so I turned around and headed home ** ******* dose not understand what a contract means contract are wrote up for this reason so customers like him self can not add extra work without paying for it I have photos of everything i did in contract plus more to make ** ******* happy like trim walls out for him fixing dog scratches in his computer room fix his soffit on his front porch fixing his down electrical line running from house to garage when wind strom knocked it down thanks

    Customer Answer

    Date: 02/19/2024

    Complaint: ********
    I am rejecting this response because: *** **** was paid in cash the day of services for electrical work and patching wall which also is not complete. He refused to answer any calls or complete any work. His wife said he was not coming back on Thursday because he was called a lair, then after we provided proof that was never said then she advised we were rude. We offered for their attorney to call and request video footage since we have security cameras and also all calls are recorded. After the last conversation with ***** he advised he did not make enough commission off of the job and wouldn't be back, a pic of his ID was sent and he was advised that the county sheriff and I will be down to serve papers for small claims court he proceeded to think that was a threat for his life which is not, we advised he will be served. I have a lot of messages from his wife ***** being unprofessional since BBB was called. They were never coming on Friday, and I have messages to prove that. I have multiple pictures of the work not done she processed to say it's just paint and it's not drywall does not connect to the ceiling; we requested the cubbies to be 13 x 13 he built 11x11. He also drilled the cubbies in the wall against an uncovered outlet with live wires, which is a fire hazard. There is still wall damage, still baseboard damage from his work, shelves are not stained holes in the cubbies and no doors. We have waited 90 days and accepted a lot of excuses. I've contacted a lawyer to find out they do not have an active LLC or Insurance with the business. I've provided all of my tools he requested and help as well. I've requested either refund to hire someone else or finished work and have refused both stating i will not receive a dime and threated to make false claims about my business in retaliation to the BBB complaint. If you would like all screenshots of the conversations begging for completion.

    Sincerely,



    ******* *****

    Customer Answer

    Date: 02/19/2024

    Complaint: ********
    I am rejecting this response because: *** **** was paid in cash the day of services for electrical work and patching wall which also is not complete. He refused to answer any calls or complete any work. His wife said he was not coming back on Thursday because he was called a lair, then after we provided proof that was never said then she advised we were rude. We offered for their attorney to call and request video footage since we have security cameras and also all calls are recorded. After the last conversation with ***** he advised he did not make enough commission off of the job and wouldn't be back, a pic of his ID was sent and he was advised that the county sheriff and I will be down to serve papers for small claims court he proceeded to think that was a threat for his life which is not, we advised he will be served. I have a lot of messages from his wife ***** being unprofessional since BBB was called. They were never coming on Friday, and I have messages to prove that. I have multiple pictures of the work not done she processed to say it's just paint and it's not drywall does not connect to the ceiling; we requested the cubbies to be 13 x 13 he built 11x11. He also drilled the cubbies in the wall against an uncovered outlet with live wires, which is a fire hazard. There is still wall damage, still baseboard damage from his work, shelves are not stained holes in the cubbies and no doors. We have waited 90 days and accepted a lot of excuses. I've contacted a lawyer to find out they do not have an active LLC or Insurance with the business. I've provided all of my tools he requested and help as well. I've requested either refund to hire someone else or finished work and have refused both stating i will not receive a dime and threated to make false claims about my business in retaliation to the BBB complaint. If you would like all screenshots of the conversations begging for completion.

    Sincerely,



    ******* *****

    Business Response

    Date: 02/20/2024

    None of this comments are true *** **** and he girl was never home they would leave me there home alone *** **** was always out driving he customers car that he supplied auto repair to I installed 6 lights in upstairs rooms and bathroom I had to wait almost 2 hours for ******* to get back to pay me for putting lights up I stood out side in the cold with his mechanic and a customer that seat there as long as me the electrician line and soffit was not paid to my labor cost *** **** took out 20 bucks in ones and fives and said here and took off back in side the fix for electric line was 250 buck soffit 75 bucks that's 325 dollar not the 20 bucks in ones and fives he give now the closest i have rest my case that contract are for a reason and this is over with I did what my contract say I will wait to hear from hes lawyer 

    Business Response

    Date: 02/20/2024

    None of this comments are true *** **** and he girl was never home they would leave me there home alone *** **** was always out driving he customers car that he supplied auto repair to I installed 6 lights in upstairs rooms and bathroom I had to wait almost 2 hours for ******* to get back to pay me for putting lights up I stood out side in the cold with his mechanic and a customer that seat there as long as me the electrician line and soffit was not paid to my labor cost *** **** took out 20 bucks in ones and fives and said here and took off back in side the fix for electric line was 250 buck soffit 75 bucks that's 325 dollar not the 20 bucks in ones and fives he give now the closest i have rest my case that contract are for a reason and this is over with I did what my contract say I will wait to hear from hes lawyer 

    Customer Answer

    Date: 02/22/2024



    Complaint: ********



    I am rejecting this response because: Someone is always home. I am home from 9:30 AM - 7:30 PM working every day. My spouse works in the next room 8:00 am - 5:30pm Monday - Friday which her time is recorded by her job and we can supply timecards if needed also my cousin ***** which lives here was always here. The 2 times they stated we left was after business hours and they left around 3:30 and told them about plans for the day *** **** always had an excuse to not show up or be here less than an hour and leave. We have attached a few screenshots *** ****' wife's conversation which she handles the customer part including her threating to enforce retaliation on my business due to the BBB complaint. We have requested either job to be complete or money to be refunded so we can hire someone to do the job. Everything *** **** has installed needs to be redone to fix the hire hazard and the stability of his work. He was paid in cash for all of his work including the electrical. *** **** was never in the cold like he has stated, he had access to the house. We just want to get this hazard fixed since we have little kids in the home. He refused to finish its 90 + days in. He's had more than enough time to complete this. 



    Sincerely,



    ******* *****

    Customer Answer

    Date: 02/22/2024



    Complaint: ********



    I am rejecting this response because: Someone is always home. I am home from 9:30 AM - 7:30 PM working every day. My spouse works in the next room 8:00 am - 5:30pm Monday - Friday which her time is recorded by her job and we can supply timecards if needed also my cousin ***** which lives here was always here. The 2 times they stated we left was after business hours and they left around 3:30 and told them about plans for the day *** **** always had an excuse to not show up or be here less than an hour and leave. We have attached a few screenshots *** ****' wife's conversation which she handles the customer part including her threating to enforce retaliation on my business due to the BBB complaint. We have requested either job to be complete or money to be refunded so we can hire someone to do the job. Everything *** **** has installed needs to be redone to fix the hire hazard and the stability of his work. He was paid in cash for all of his work including the electrical. *** **** was never in the cold like he has stated, he had access to the house. We just want to get this hazard fixed since we have little kids in the home. He refused to finish its 90 + days in. He's had more than enough time to complete this. 



    Sincerely,



    ******* *****

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