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Business Profile

Residential General Contractor

Built Rite 2020, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Total job was quoted for 5500$ with material, we spent more than that in labor alone due to 2-3 workers standing around with no material to work for 1.5 weeks. When doing an inspection on the end of the 3rd week I found that the company had laid laminate tile over a 6x10” hole in the floor so I could not see they didn’t replace the flooring to cover this. Electrical wiring not installed correctly. Dry wall needs sanded and finished paint was added to try to cover up globs of unfinished mud.

    Business Response

    Date: 08/29/2024

    Built Rite was not responsible for this job. I personally found a couple of workers for him and let him just pay them not me nor my company for this job. Once we spoke and we both agreed he would pay other workers, not my company to do the job he did change up several items, more expensive items to be replaced also adding in other jobs as well instead of the original tasks agreed upon for the other workers .Even though Built Rite was not responsible nor had any dealings with this job I personally drove 50 miles daily out of my way to help ***** with some questions he had as he changed his mind daily on what he wanted done. I gave him advice as a personal friend only. It was stated Built Rite would not and could not do this job as we were booked up and would not be responsible for anything pertaining to this job. I helped ***** by quoted him around the price it would take as long as he did not change any material items and add any other additional tasks. I even paid the 2 guys out of my pocket because he refused to pay them after they done everything he originally asked them to do. As far as the hole in the floor ***** stated he wasn't worried about the spot because it was by the wall and be covered up and he couldn't afford to replace it fully due to his baby being born.  Once the workers started he completely changed all aspects of the original job added more expensive items like a tile shower, larger sink, which was obviously more expensive. I hate this has happened , however, I personally have learned not to help people that say they are re tour friends especially if you own a company. 

    Customer Answer

    Date: 08/29/2024


    Complaint: ********

    I am rejecting this response because:
    The Response is all untruthful this company is liable for the project, Please see the attached slides.

    Sincerely,

    ***** **********

    Customer Answer

    Date: 09/09/2024

    [A default letter is provided here which indicates your acceptance of Mediation. If you wish, you may update it before sending it.]

    Better Business Bureau:

    In reference to complaint ID .********, , I agree to participate in BBB Mediation.

    Regards,

    ***** **********

    Customer Answer

    Date: 09/26/2024

    [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

    Better Business Bureau:

    In reference to complaint ID .********, l agree to participate in BBB Arbitration.

    Please see files attached to case.

    Sincerely,

    ***** **********

Built Rite 2020, LLC is NOT a BBB Accredited Business.

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