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Business Profile

Pest Control Services

Absolute Pest Control, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attached you will find the *** Report and A detailed Version of the dispute. 1/23 - Home was inspected for termites prior to purchase. ******* Cleared the home - no termites 3/1 - House is in my possession. 4/15- Begin remodel of garage which used to be a wood shop and find significant evidence of termites, although I didn't realize what it was at first. 4/26- Emailed Absolute Pest Control 4/27- Called me to make an appt to take a look. 5/2- Did not show for appt. contacted ******* to come out the next morning. 5/3- Arrived to evaluate - stated there were termites and the only thing my house needed to take care of them was a "spot" treatment of 30 foot of the wall. Would charge me pennies on the dollar to make "things right" 5/6- ******* called and told me part was broken for treatment 5/9 - Part on backorder and connected me to another termite tech who would charge me $350 to treat. 5/9 - Spoke with tech - he informed me that ******* was not providing the correct service. My whole house needed to be treated and I should not have to pay anything for the service. 5/10 - Spoke with another 3rd party tech who agreed. 5/10- Second tech came to my house free of charge to take a look and determined I had an infestation with what he assumes is significant damage to the garage and found evidence of termites in my crawl space. 5/11- Contacted Absolute Pest Control, *** ****** and he response was "So what are you wanting me to do?" He offered a treatment with a one year warranty AFTER I told him I wanted to reconciled and I WOULD NOT have bought a termite infested home as a single Mom of 3 if I had known. I stated also that this requires a 10 year warranty for further evaluation. He stated "I'm offering to have it treated that's all I can do." I said he would be hearing from my lawyer and I would be filing a complaint with the Dept of AG. I do not want *** ****** to treat my home after he tried to cover up my termites with a spot treatment.

Absolute Pest Control, LLC is NOT a BBB Accredited Business.

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