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Business Profile

Employee Benefits Insurance

Dolbow Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employee Benefits Insurance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company offered 2800.00 to fix my car when I received my own estimate to replace the door on my car. It was 4000.00, not 2800.00. **** ********* stole over 1000.00 dollars in reimbursements from me after paying in more than enough to cover the costs!

    Business Response

    Date: 10/23/2023

    We
    are an independent agency and have nothing to do with estimates, repairs or
    payments on a claim.We are always willing to get involved when it seems justified and try to find a solution.In this case, we did just that. 

    Although his estimate seemed low **** was able to find
    several repair shops who average the estimated cost given for repairs**** ****** was advised to take the estimate provided to a body shop and the
    adjustor would work with the body shop for any supplemental payments that
    needed to be made.

    ** ****** refused all instruction and became hostile with
    adjustors and staff wishing death upon them and was verbally abusive

    As an agency owner, i must balance customer service with the safety of my staff and the employees of the companies we represent. I feel it is in everyone's best interest to agree to take a step back, agree we could not find common ground and terminate the relationship. We wish ** ****** well  in his insurance endeavors. 

     

    ****** ******

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