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Business Profile

Window Installation

Siding & More, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/04/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract with Siding & More Inc.on 10-23-22 to get some work done at the bottom of my house and a window installed. On that date, I paid $1,800.00 down for the window to be ordered. ****** ***** and one of his workers came out on 10-15-23 and again on 10-22-23 to work on the bottom of the house. It was not completed as stated in the contract. I left 3 messages in Jan/Feb 2024 before he returned my phone calls stating he was in ******* for the winter and would install the window in the first part of March. I left a message for him on 3-18-24 with no return call. I again called on 8-21-24 and he returned the call and stated the window company went out of business and would I want a vinyl window, I said no. He said he would check around and call me back. I left a message for him on 9-13-24 and 9-24-24 with no return call. I have asked him for the name/phone number of the business he ordered the window from and the window company and he refuses to give me that information. Originally he said the window would take 8-9 weeks to get in. I have been in contact with him on several other occasions but failed to write them down until I started to get the runaround.

    Business Response

    Date: 10/14/2024

    I have no problem competing the job.  I did the wood work and painting around the foundation for her and given the opportunity I will get a wood window reordered and complete the job.  Thanks

    Customer Answer

    Date: 10/15/2024



    Complaint: ********



    I am rejecting this response because:
    I want an exact timeframe of when the job can be completed since it has been two years. His response did not address my complaints of : the first part of the job being completed not according to the contract, the out of business window company’s name, the company’s name where he supposedly bought the window from in 2022, him not returning calls and the general runaround he has given me.

    Sincerely,



    ******* ****

    Customer Answer

    Date: 10/31/2024

    ** ******* ****** ** ******** **** ***** ********* **** ********** ** ********** ** *** ***** *** *** ****** ** ****** ******* ****


    Better Business Bureau:


    In reference to complaint ID .********, , I agree to participate in BBB Mediation.


    Regards,


    ******* ****

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