Reviews

This profile includes reviews for The Rawlings Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Rawlings Group

  1 Eden Parkway La Grange, KY 40031-8100

  
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  The Rawlings Group

  PO Box 49 La Grange, KY 40031-0049

  

Review Details

• Review fromAngela N

  Date: 07/08/2025

  1 star
  Someone on their Payment Integrity team has made a massive error which has resulted in numerous emails, phone calls, hours of being on hold, correspondence between multiple providers' billing offices, all across the span of several months. Many people have been dragged into this mess (which should not have been created in the first place.) Claims that were paid over a year ago have been sent back and forth for processing and reprocessing over and over. I'm not even sure how this occurred in the first place, and for someone in a managerial position to have made an error of this magnitude is very concerning.

• Review fromKhamsin M

  Date: 09/22/2024

  1 star
  Sent me a letter that included not only my personal information but also HIPAA protected information for multiple other patients (names, dates of service, medications taken, prescriber information, patient insurer, etc). When I reached out directly to Rawlings and requested to speak to a HIPAA compliance officer I was told that I would not be contacted or communicated with. It was not until after I told them that I was filing complaints and publicizing this that they bothered to reach out to me, a month after my initial attempt to notify them of their violation. They could not tell me whether the patients involved had been notified of this error, and did not have a coherent plan for how to avoid similar mistakes in future.

• Review fromCorey W

  Date: 08/29/2024

  1 star
  Just got notice these clowns are suing me for a disputed medical bill. Get ready for a long and expensive case you can't win.

• Review fromJim R

  Date: 07/17/2024

  1 star
  Why are getting paid? Hit and run and we are the people suffering the consequences. NOT KAISER!

• Review fromNorma D

  Date: 01/13/2024

  1 star
  I received a statement from Rawlings Financial Services. It said I owe money for prescription to my pharmacy. I called my pharmacy and they told me that I don’t owe them anything.
  I pay them in full all the time.

• Review fromEric B

  Date: 09/18/2023

  1 star
  If you receive a letter from The Rawlings Group, may God have mercy on your soul. They are essentially bottom feeders for the health insurance industry. They are hired by health insurance companies to find loopholes which will allow your health insurance provider to rescind and take back payments already made to your doctor/hospital, thus making you now responsible for the bill. Even their web site boasts, “legal and industry expertise to deliver outstanding financial results to our clients” – in other words, they are good at taking money out of your pocket and giving it back to your health insurance provider when you’ve already paid premiums and deductibles.
  In our case, they claimed that my daughter was covered under two health plans at her birth – which she never was, she had one coverage. They took back all payments made to the hospital and made us responsible for 100% of the bill. It took us over a year, with threats of collections from the hospital, and us getting our state department of insurance involved, before they suddenly realized that yes, our daughter WAS only covered by one insurance! Never issued us an apology for THEIR MISTAKE and all the stress they put us under. Now another year later, they are back again, trying to claim that yet another doctor bill is not covered because of dual coverage. When I reach out to them, they don’t provide documentation and talk legal/double talk to confuse you. The Rawlings Group does nothing to help consumers, be prepared for a long fight ahead, document everything with them, and call your state department of insurance to file a complaint against them.

• Review fromHorace R

  Date: 06/15/2023

  1 star
  I'm an attorney, and have had to deal with this company for subrogation issues. Terrible service, lots of inane procedures that are not communicated until it's too late to act. God help you if your provider contracts with them for subrogation and collection services.

• Review fromPamela T

  Date: 06/13/2023

  1 star
  The Rawlings Company are nothing but crooks and robbers. They consistently rob clients daily; they just don't have a gun! Kaiser Permanente should be ashamed of themselves for allowing a company like Rawlings to take advantage of their clients. Rawlings
  works as a medium for Kaiser where they seek money from settlements for accidents that Kaiser's clients are involved in for a repayment for services rendered to the clients. That should be unlawful but attorneys say they are able to do so ; it's called double dipping. When a client of Kaiser has an accident that is not their fault and sues the person liable for the accident, Kaiser wants to be repayed for their services rendered to their clients. That is unfair
  because Kaiser receives premiums for their services as that clients HMO. My retirement board pays Kaiser Permanente high-end premiums monthly to be my HMO and render services to me for my health care. Just because the clients have enough sense and intelligence to sue the liable person for the accident where they have been distressed over with their pain and suffering, does not mean that Kaiser Permanente should be entitled to receive some of the clients settlement money. If the third party wasn't sued and the client received no settlement, Kaiser wouldn't get a dime and would still have to render services to the client for their injuries. If Kaiser wants to be reimbursed for their services, they need to go after the insurance company themselves; not take money from the clients settlement!

• Review fromCarol S

  Date: 01/11/2023

  1 star
  The Rawlings Company appears to be a scam that continues to try to rob people of money they have coming to them. They also appear to try to scam people of their money claiming there was an accident and payment was made on behalf of them. They claim there is another party or insurance company that should be held liable. Now they send letters demanding to recoup money for their clients when in fact the accident they refer to NEVER HAPPENED!!! Do not deal with this company even on the phone!