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Business Profile

New Car Dealers

Champion Chevrolet-Buick-GMC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Champion Chevrolet-Buick-GMC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Champion Chevrolet-Buick-GMC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/07/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several weeks ago I made an appointment for 3/6 at 8AM to drop off my 2021 GMC Sierra to have them investigate a tick that has developed in the engine that they had made a major repair to some time ago, all under warranty.
      I arrived as planned, expected to either be provided a loaner car or given a ride home, but was told by the advisor to hang out a few minutes and maybe they could let me know something, What happened next, I have no clue, within just a few minutes I was called into the service area and told; they couldn’t hear anything!
      I tried to explain the problem is at cold start, why I was leaving the vehicle, and tried to have them listen to a video I have to give them a clue what to listen for, I never expected a diagnosis from a video, then suddenly the tech goes off on me, say he doesn’t have to put up with my attitude, I am like what attitude I ask?? He then throws my keys on the service desk and walks off, I am left standing in Service, looking for my vehicle which I find has already been pulled back out for me to leave, I then had a horrible conversation with the so called service manager, I attempted to explain the issue to him, he was totally a rude jerk and ask me and what are we suposed to be listening to, at that point I was extreamly upset and chose to leave and take my business elsewhere. I would like a discussion and an explanation of this from the Business Management on what happened here and is this how they treat regular customers???

      Business Response

      Date: 03/13/2023

      This is **** ******** and I am the ***** of Champion Chevrolet-Buick-GMC. I just had a lengthy phone conversation with Mr. ******* and we discussed his concerns. When his appointment was set we missed the fact that the noise was only noticeable on cold starts. We should have had a rental car for him and we did not. Unfortunately due to the inventory shortage rental cars are still extremely hard to come by so there were none available on that Monday morning. It is very difficult to diagnosis a noise from a cell phone video. We do need to hear the noise "live". We also have special tools that normally will detect the vibrations that are creating the noise. We did attempt to reschedule, but Mr. ******* was not interested in that. I did offer my sincere apologies to Mr. ******* for his negative experience. I gave him my contact information and told him that I would personally make sure that all of his future business will totally exceed his expectations at Champion. Please don't hesitate to call my cell at ************* if you have any additional questions or concerns to close this complaint as satisfactory. Thank you so much for your assistance!

      **** * ********

      *********

      Champion Chevrolet-Buick-GMC

      Customer Answer

      Date: 03/14/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, I did receive an update and have a discussion with the dealership, but as mentioned by the ***** in his response, due to the severe lack of communication on their end, my wasted time on this botched appointment and the way I was treated by the Tech and the Service Manager, I would not be taking any business back to them again. And it was NEVER a expectation that they could diagnose from a video, they cannot seem to get over that??



      Sincerely,



      ***** *******

    Champion Chevrolet-Buick-GMC is BBB Accredited.

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