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Business Profile

Air Conditioning Contractors

ADA Heating & Air
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ADA Heating & Air's headquarters and its corporate-owned locations. To view all corporate locations, see

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ADA Heating & Air has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/17/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      the unit never workes as should be, the problems never end every time different excuse with different part to change. the unit wont cool or heat the house. the last things never answer my phone called . i have try to get them fixed but they wont know.

      Business Response

      Date: 09/20/2024

      This System was installed in 2019. We had some issue's with the system that we resolved 4 months after the customers 1 year labor warranty had run out at no charge. The next issue the customer had was 2 years later in February of 2022. The customer refused to pay for the service provided on that date. Normally we put a do not service alert on a customer like this at this point. For some reason, and we ended up at this customers house again, in July of 2022. AGAIN, the customer refused to pay us. He is now on our DO NOT SERVICE LIST, and we have nothing more to say.

      Customer Answer

      Date: 09/26/2024



      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      *** ********

    ADA Heating & Air is BBB Accredited.

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