Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/06/2024 I contacted ***** ***** with Ayres Construction in regards to pouring a 62x25 concrete slab. We agreed upon a price of $8000 dollars for the project. I selected him due to him stating he would be available and able to start the next day on 10/07/2024. He came out and stated he would grade and put up form boards and would pour the next day. He required a 50% deposit at this time to start the project. He was paid and moved some of the gravel that was already on site. He then left and I did not get a response from him for several days. After nearly 3 weeks he returned to pour the slab on 10/24/24. Midway through the day he called me to tell me they were low on concrete and I would need to personally order more on his behalf due to his credit card being maxed out. I ordered approximately 1000 dollars in concrete. He then called me close to dark saying they needed more concrete which cost me another 1000 dollars approximately. Once I came to look at the work the next day the concrete was just poured in place, set up too quickly and half of my driveway was a large pile hardened cement and in no way acceptable or useable as a driveway. Additionally, concrete was splattered and hardened all over the side of my home, my garage, and my patio causing thousands in damages. He stated he would return in a week to fix it. He did not return to tear up the concrete for over a month until 12/5/24. They damaged my garage floor even more and left all the old concrete in a pile. Now he is refusing to get in contact with me.

  

  Business Response

  Date: 01/29/2025

  The company apologizes for the delay in returning the customer's home.  The company encourages the customer to contact the company by phone to schedule the completion of the project.