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Business Profile

Computer Dealers

Tech Castle, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a ******** switch lite with a broken analog controller. I called and asked if they could fix it they said yes.
    Even with the broken analog stick I was still able to use it and play games in the condition it was in
    I brought the ******** in and they told me it would be fixed in two days.
    Two days later they called me and told me the switch was completely broken now and said it was because of previously damage. This is not true at all. I use that ******** daily
    They need to to take accountability and replace my ******** Switch

    Business Response

    Date: 03/19/2025

    Hello *****, we believe you have the wrong company.  I checked your two orders with us (see attachment) and they were both graphics cards - with nothing to do with ******** Switch and certainly not an analog stick/controller. In fact, ******** Switch doesn't even use a traditional graphics card.  You only purchased graphics cards from us - one on May 17, 2024 and one on January 17, 2025.  We show no messages from you in **** about any problem.   You did not open any returns in **** and we have no record of receiving anything from you and certainly not anything related to the ******** Switch.  Also, we just offer replacements or refunds for damaged items, and not repairs.  Please check your account again and you will find that you have the wrong company.  Please reconsider this complaint and direct it to the correct company.  Thanks. 

    Business Response

    Date: 04/27/2025

    I have spoked with the agent at Tech Castle and have learned that they believe the problem has been solved for you. Hopefully, we have resolved this issue and you are now satisfied with the resolution of the issue.  We sincerely apologize for the issues.  Have a great day!

Tech Castle, LLC is BBB Accredited.

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