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Business Profile

Major Appliance Services

Aptec Refrigeration & Appliance Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company was hired to repair the ice maker of my refrigerator in 12-29-23. The repair occurred that day. The icemaker then made one small batch of ice and stopped working again.

    10 days later, we noticed our flooring start to bubble. The refrigerator had been leaking and the drip pan spilled over without us noticing. About 100 sq ft. Of flooring had to be removed and replaced.

    On 1/25 a second company assessed the icemaker again. ********** had issued a service bulletin a couple of years ago, stating the issue had to do with a hole being too small and freezing. This was missed by the original company and the issue was not fully fixed, which led to the leak.

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/14/2023 *** (APTEC Refridgeration & Appliances) the Louisville location came out to look at my washer machine. I paid $150.00 deposit. I was told the part would be arrive 6/19/2023. I called on 6/19/2023, no one answered and I could not leave a message because it was full. After repeatedly leaving messages for over a week. *** returned my call and replaced the washer part on 6/30/2023. I paid an additional $205.10 on 6/30/2023. I was told I had a 90 day warranty. My washer was still doing the same exact thing before I made the initial contact with the company. I called *** to tell them my washer was not fixed completely, no one answered. After weeks of repeatedly calling I recieved a text saying that he was busy at the moment. Again, I called on 7/25 and 7/31/2023 and was told I would get a call back. It is now September 20, 2023 and I still have not received or heard from *** or the company, APTEC Refridgeration & Appliances company. There are 9 different locations and the Louisville one did not pop up for my complaint.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

Aptec Refrigeration & Appliance Services is NOT a BBB Accredited Business.

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