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Business Profile

Towing Company

No Limit Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    company towed my car from a private residence to their tow yard when I went to pick it up that my Cadillac converter was missing off my car company refuses to fix it or replace my Cadillac converter when it was on their property for almost 2 years and you had to have a key to take the Cadillac converter off and they're the only ones with the key

    Business Response

    Date: 01/15/2023

     

     The vehicle in question was held by the Sheriff’s department for 2 years through an active criminal case, in which they called us to have vehicle removed from a property, vehicle was at our lot this whole entire time awaiting court/sheriff release; however after releasing vehicle to customer and signing required paperwork (stated on paperwork that “No Limit Towing is not responsible for any loss or damages to vehicle in case of fire, theft or any cause beyond our control). Nothing was brought to our attention until 4 days later.  We told them the lot had several convertors/parts/wheels stolen on various multiple vehicles and we never checked vehicle in question and was just made aware by them that it was gone. We offered to give them their tow expense they paid back to them for repair on the last contact they made with us and they declined.

    We attempted to work with them to fix the issue, and they went to someone else to have them fix it, in which the vehicle is still sitting at that shop as of today.  Owner of vehicle then called again and we offered to fix it and get it took care of and they were not satisfied with that. We still have yet to hear from customer. We in regards also worked with them on the tow bill owed and didn’t charge full rate to get vehicle back in their possession. 

    If customer would contact us instead of going through 3-4 other people/shops, we could repair this vehicle and resolve this issue.  Our offer of fixing this vehicle is still open to the customer but vehicle will need to be at our place to repair. 

     

    Sent from my ******

No Limit Towing is NOT a BBB Accredited Business.

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