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Business Profile

Plumber

Johnson Plumbing LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.



    Complaint: ********



    I am rejecting this response because:

    A plumber was sent to our home, accompanied by ******* *****, physically looked at the water heater, and made the quote based off of what he saw. Whatever information was disclosed when making the initial appointment for the quote should have been rectified when the professional inspected the water heater. 


    Sincerely,



    ****** *****

    ) of $10,000 for a like replacement. They also gave us a quote (estimate #16709) of $5,000 for a lesser water heater. There was absolutely no attempt to make amends for the gross oversite and miscommunication that wasted our time, money and is now going to cost us out of pocket when a proper quote in the first place would have sufficed. I am requesting that Johnson honor their initial quote and perform the work that we agreed on.

    Business Response

    Date: 06/18/2025

    This complaint stems from the fact that the customer was given a price for the replacement of a standard water heater(s).  In the initial call for a price quote, the customer did not communicate that one of the water heaters that needed to be replaced was not a standard water heater, thus leading to the new quote provided.  We apologize for any confusion and there was no intent on our part to mislead the customer.

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