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Business Profile

Ammunition & Weapons

Patriot Defense Armory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition & Weapons.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered products from Patriot Defense Armory, so called shipping company ********************************** first requested $260 insurance fee for a $159.90 order. Later dropped insurance fee to $100 which is still ridiculous! Have attempted contacting seller several times requesting either my order be delivered or money refunded. No response! No help!

  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an item for $260. It was a few days later. I got an email from an unfamiliar shipping company saying I had to pay another $256 for insurance purposes and that they can't deliver until I pay. Told them to pound sand as this was a scam.

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got on the site bought a part for a shotgun. An upper and they gave me the shipping company that was supposed to deliver my package. Then they sent me a text saying that I had to pay another Two hundred and fifty dollars that they had my package like they was holding it for a ransomed. So they were trying to get another two hundred and fifty bucks out of me after I spent two hundred and thirty dollars on my package, now they are ghosting me. This is a scam site! I haven't received anything!

  • Initial Complaint

    Date:03/14/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on line from patriot defense armory. com. Total included shipping. Total paid to vendor was $204.44. I received email from prime shipping express stating my package was being held and I needed to pay $258 in insurance that would be refunded when my package was delivered. After contacting the vendor. I contacted prime shipping and told them to return package to vendor so I could be issued a refund. They stated it was being held by security

    Customer Answer

    Date: 03/13/2024

    Money was not paid to prime shipping express, they are with holding the package because they want “insurance money”. The vendor whom I paid states it’s not their problem and I have to deal with the shipping company.  

Patriot Defense Armory is NOT a BBB Accredited Business.

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