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Business Profile

Auctioneer

Bluegrass Auction & Appraisal
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bluegrass Auction and Appraisal sold several of my items at auction on December 18th. According to the contract, they had 30 days to send me the proceeds. I have not received any proceeds or an accounting of the items sold. I have called several times and sent emails. I keep getting told they are going to issue a check and I would receive it in a few days. I have never received a check. The last time I called they told me to send an email, I did and there has been no response.

    Business Response

    Date: 02/20/2023

    Items for this client were sold in our 12/18/2022 online auction event.  Likely due to being before the holidays we had difficulty collecting from buyers on this sale.  All of our auctions are online, a benefit for the seller, but it has made it more difficult to collect on client's behalf than the pre-internet era.  Our offices were also closed for the week from Christmas through New Year's which delayed having buyers pick up and pay for items (our first planned vacation since 2016). We still have over $1,200 to collect on that event including items for this client, but rather than have our clients wait over a few smaller items we will typically pay the seller for those items so they do not have to wait on collections, and did so in this case.  This is a service we often provide that is in excess of our contract with clients as contractually items that are not collected would otherwise be offered again at a later date (further delaying settlement) or returned to the client. In this case we have in our view exceeded our contractual obligations for settlement in order for the client to not have to wait on unpaid items.

    Per Kentucky auction law all funds collected on behalf of our clients are held in escrow and we do not remove any funds to pay ourselves or any expenses before we distribute proceeds to our sellers. The client's payment was mailed on 2/2/22 per our records, which means it was presumably picked up by **** no later than Feb. 3rd, a delay roughly corresponding to the time our offices were closed for the holidays, 10 or 11 days.  We were contacted by email by this client on Feb. 6th and replied on the 7th informing client when it had been mailed, the same day this complaint was filed.  The client acknowledged receipt of their funds and settlement statement by email on Feb. 12th and has not communicated any further issues to our office, and we assume this matter to be closed. 

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