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Business Profile

Braids

Tina's Braids

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10, 2022 at 9:05 PM, I sent an Instant Message via ******** to **** along with a picture of a hair design to inquire as to whether she could do the style and if so, the cost, and an available appt. She replied $180, hair included at 7 am. On Fri., July 15 at 7:59 I sent another Instant Message to confirm that my appt was still on and **** replied, "Yes ma'am thank you." I arrived at her salon at my scheduled appointment time and showed the stylist the picture, she stated she could do the design and asked how much I was told it would cost. I replied $180 to which she and the other stylist began to go in deep fervent conversation in their language. Fast forward. After my appt started at approx 7:45, my hair was delayed in being completed because the stylist stopped doing my hair once for 5 minutes for personal reasons and then again approximately 25 minutes to do another client's hair. **** the owner, began finishing braiding my hair. When it came time to do the final "design" for which I had asked about, **** informed me that she nor the original stylist could do it because it was too hard. I asked why I was not told they could not do the design when the picture was originally shown to her prior to making the appt and again when I arrived? I told them I specifically chose the design because I liked it and it was appropriate for my workplace. I feel I was forced to pay for a hair bun design on the top of my head that I did not expect nor is appropriate for my job. Now, instead of having a hairstyle that I thought would last not only for my vacation and at least 2 months afterwards, I'm going to have the expense of having it redone before going back to work. They accept cash payments only. So, there is no way to dispute the charge. I would have refused to pay but did not want to create a scene. I want reimbursement of half the cost ($90) paid to compensate for their misrepresentation of level of skill, deliberate misleading, and to have my hair redone.

Tina's Braids is NOT a BBB Accredited Business.

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