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Business Profile

Cabinet Doors

The Shaker Door Store, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order of $2189.58 on 04/21/25 on their website *************************** Their website states a lead time of 10-15 business days. After at least 11 times of promises or statements and 8 weeks later the owner or representative named ***** I believe is his name, text or told me on phone that order will be shipped off but I have not received my order. He gave me a ***** tracking * ************ but no item has been picked up for delivery under that tracking number.

    My new tenants moved in on 06/01/25 and they do not have adequate kitchen cabinet doors and they think I'm lying to them about getting new doors because **** keeps either lying to me or using delay tactics. I have to give them a discount on their monthly rent I am fed up with his broken promises or delivery dates because he's treating me like I'm a stupid fool who keeps believing his lies. I would rate this company a F if I could.

The Shaker Door Store, LLC is NOT a BBB Accredited Business.

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