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Business Profile

Counseling

Optimal Living Services
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed there for about a week. Social worker was bizarre and unprofessional. They had cameras with audio in our private living areas and didn't allow us to lock our bedroom doors. The staff would often burst into our rooms without knocking. I'm fairly certain all of that's illegal. I'm asking that they refund the money my insurance company paid them (around $1,000/day) because they provided no care and actually made my PTSD a lot worse.

    Business Response

    Date: 06/14/2024

    We can not confirm or deny if this individual was a client, and would not be able to speak to any details of the case because of HIPPA Laws. Our Structured Recovery Housing program for substance use, is supported by billing Medicaid for counseling, case management, and peer support services. Any housing is paid for by client on a sliding scale. The amount for the services are not $1000/day, they are $204.08 per day Monday through Friday. This is the reimbursement amount the state has set for theses services which can be reviewed at *********************************************************. Our program is outlined upon intake to the client, including the policies and procedures to be followed by staff and clients. Each client signs consents and acknowledgements of our policy. For safety, we have cameras in common areas such as living room, kitchen, outside congregating areas, and all exits. We do not have cameras in bedrooms or in bathrooms. We also do not allow clients to lock their bedroom doors, because a client could use drugs and overdose, or cause harm to themselves, and locking the door creates a safety issue. All of these standards are up to code and approved through the NARR certification required by law. We just had all our houses surveyed and recertified for two more years in May. All clients are informed that they have a right to file grievances internally with the company if they believe staff has behaved inappropriately. If we receive a grievance their is a full investigation conducted by our management team and we attempt to resolve the matter to the clients satisfaction. 

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