We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Designer Apparel

Elizabeth Wilson Designs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed order on nov22nd 2024 I have never received it it said it was delivered but I haven't received it the order# ***** the total taken out of my account was $126.00 it was a exlg chocolate gingham dress all I want is my dress I ha e email several times no response! Many thanks,**** ******

  • Initial Complaint

    Date:12/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I purchased from this company on 11/9/2023. The dress I purchased was launched the day I purchased. They stated that the dress would arrive by Thanksgiving 11/23/2023. I got an email that the dress was shipped on 11/22/2023 a day before thanksgiving and we all know that delivery companies don’t work on Thanksgiving day. Finally, I got my dress on 11/27/2023 and it doesn’t fit. I start a return on their website and the button to print out my return label is greyed out, which means it’s blocked. I email them the day I received the package to let them know and I get an email three days later that they claim they have never seen any of my emails and that they are extremely busy and haven’t gotten to orders or emails. It has been 5 days and I was told that they would send me my return label 3 days ago. I have not heard anything at all since then. This is not a cheap piece and it’s so infuriating that they ignore my emails and they don’t do anything in the matter.

  • Initial Complaint

    Date:11/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1st time ever ordering from her site.
    Placed on November 08, 2023
    Order #*****
    Polly Set in blue gingham in small per the measurement and guidelines on her site
    Top does NOT fit and bottoms are fine.
    SIZING: XS: 0, S: 2-4, M: 6-8, L: 10-12, XL: 14, 2XL: 16-18, 3XL: 20
    TOP: Total front length measurement (shoulder seam to bottom of hem) :
    XS- 19.5" / S-20" / M-20.5" / L-21" / XL-21.5" / 2XL- 22” / 3Xl- 22.5”
    By the measurements above, the top should have fit.

    I emailed:
    11/9 at 10:25pm which I didn't expect a response, however, I wanted to communicate what is going on with the top
    11/10: 10:57am: no reply
    11/10: 2:04pm: no reply
    11/10: 2:31pm: no reply

    I reached out on Facebook Messenger: no reply
    I posted on her Facebook page: no reply

    11/10: I called the cell phone number on the what's app ***** ******** and left a message at 11:47am: no reply
    11/10: I just called at 2:48pm same number and left message.

    All I wanted was a Medium...that is all.

    Now, this is escalated....BAD business. No responses.

    I want a FULL REFUND IMMEDIATELY in the amount of $78.80 back to my credit card.

    Customer Answer

    Date: 11/20/2023



    Better Business Bureau:



     

    I have come to an agreement with the owner and she has exchange my item.  Evidentially the customer service person wasn't answering the emails.  That was obvious.

     

    Please close out this BBB complaint without any negative comments.

     

    Thank you,

    ******

     

     

    Sincerely,



    ****** ******** 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

    Customer Answer

    Date: 11/20/2023



    I have continually reached out to the business and it is like hit or miss...like she is purposefully delaying.  I even FedEx'd the set back to her at my cost of $17.56. 

    FedEx Shipment ************* Your package has been delivered on  Wed, 11/15/2023 at 12:32pm

    here is a picture of the delivery....so she has it.

     

    I have never had THIS MANY issues on exchanging an item.  She has never returned my call that left.

    I have told her MANY times that all I want is to EXCHANGE the small for a medium...that is all.  I am currently out the FedEx money.





    Sincerely,



    ****** ********

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This happened last year, I thought it was a fluke. I now know it is an issue with the business.
    They advertised DAY 6: 30% OFF ALL TOPS!ats
    USE CODE: GINGERSNAP2022 AT CHECKOUT
    I have tried to purchase two tops all day. The code does not work.
    I emailed, attempted the ******** ***** * and social media.
    It is deceptive to advertise a sale/ discount code but not honor it.
    Last year I bought the item confident with the proof shown, the company would refund me the difference. This did not happen so I am reluctant to purchase the tops without the code being honored.

  • Initial Complaint

    Date:07/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our business ordered a ***** **** shift dress, size large, for a customer on June 27, 2022. Elizabeth Wilson Designs sent the incorrect size, a medium. I emailed **** (with whom I had spoken with via email previously) for resolution to the problem. She apologized and said a new dress would ship out to me. This was June 30. I have emailed repeatedly, called, emailed a different address, and sent a direct message on Instagram. No one will answer, and they never shipped the dress even though this was their fault.

Elizabeth Wilson Designs is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.