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Business Profile

Fast Food Restaurants

Burger King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a mobile order on 12/22/2024 at Burger King on Richmond Road in Lexington KY. It was for a cup of coffee. I selected Decaf instead of regular, but was told that they didn’t have decaf. I advised the employee that I made a mistake and selected decaf and it should have been regular. The lady at the window kept laughing and talking to a guy in the back and she then closed the window. I waited over 5 minutes to receive my coffee, which was okay because I thought they were brewing it. The lady at the window returned with creamer and sugar and she then closed the window and began laughing and saying something that I couldn’t make out to an ******* ******** guy wearing a hat in the background. She then came to the window with the coffee and laughed in my face and said “have a nice day” and then shut the window and continued to laugh as she walked away from the window. I knew something wasn’t right. I checked the coffee and it was cold. I then went into the inside and the male that she was laughing with came to the front counter. I asked nicely why was I given cold coffee. The woman at the window turned her back to me and refused to look me in the face. They both pretended to not know so I simply asked for my money back but he refused to refund me. This is not the first time I have had an issue during the evening while the same guy worked there. They are rude, immature and unprofessional. Today is my last time spending a dime at this location. I asked for their names and was told her name was ***** and I couldn’t make out what the males name was because he mumbled it under his breath. They are sorry excuses for adults. You do not play with someone’s food or beverages. I do not trust this place and its workers.

Burger King is NOT a BBB Accredited Business.

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