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Business Profile

Hearing Assistive Devices

Tinder-Krauss-Tinder Hearing Center
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ear molds were not usable. I understand they were custom made, but Tinder Krauss never delivered a satisfactory product. I have since returned to using my previous devices. Please see the attached letter, for which I have not received an answer from Tinder Krauss.

    Business Response

    Date: 03/31/2025

    Better Business Bureau:

    I am responding to the complaint filed by *** ***** ********** wherin he requested a refund on custom made embedded receiver ear molds we made for him.  I saw that he is aware that the hearing aid manufacturer does not offer refunds on custom made receiver molds.  We have in his file a sales contract that he signed that states there are no refunds for custom molds. Having said that, we probably ought to state for the record that when a patient opts for using the hearing benefit offered by his insurance company, we are limited to certain brands that they will allow hm to purchase.  Sometimes those particular brands or in some cases the particular models they choose are not the best quality available on the market today.  So, we deal in limitations sometimes, dictated to us by the patient's own insurance company.

    I do understand the frustration that *** ********** must be feeling.  As a gesture of good faith, I am willing to refund the fee that he paid on the custom ear molds even though we do not have an option to return them to the manufacturer.  A check will be mailed to him this week.

    SIncerely,

    *** ******

    President, Tinder Krauss Tinder Hearing Center

    Customer Answer

    Date: 03/31/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** **********

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Tinder-Krauss-Tinder Hearing Center is BBB Accredited.

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