Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/30/2024 our unit was inspected & no issues were found. However, on 1/19/2025, the thermostat was nonresponsive. A technician was dispatched who inspected the wiring in & out of the house - on the outdoor unit & indoor unit components & said that we needed to replace the coil. While our unit used a two-pole coil, he did not have one on the truck & said that a one-pole coil would work. We were charged $461 for the coil & installation & told that would resolve the issue. On 1/31/2025, the same failure happened. Another technician was dispatched & because the other repair was covered by warranty, found a wiring issue, and the system worked again. We were told this was under warranty due to the recent repairs and there would be no charge. On 2/5/2025, the same issue happened again. This time, a 3rd technician said that the repairs were not under warranty despite being the same issue and said our wiring was faulty at installation, but this was not diagnosed at the time of the 12/30/2024 inspection, nor the 1/19/25 repair, nor the 1/31/25 repair. This technician said the entire unit needed rewired & quoted us $2000 for repair. When my wife inquired why this was not diagnosed by any of the previous 5 technicians (previous inspections), he said he did not know but that the wiring was bad. We refused the repair, and the technician "patched" it to get it working for $326. Alex called us due to responding with concerns about the quality of service we received when we were sent a survey. We have tried multiple times to reach back out to him, most recently calling on 2/21 @2:58 pm (we were told he was at lunch, so we called back at 6:03 and were told he was gone for the day and he would return our call). On 2/16, a technician was sent who diagnosed the true issue and charged us another $539, noting that one of the other technicians had damaged the wiring. The issue was finally resolved on 2/17, but we never received the invoice for this, though our card was charged.

  

  Business Response

  Date: 03/14/2025

  The customer has had a busy schedule and we are still in the process of trying to speak with the customer to resolve. There is a plan for a call today, 3/14/2025, to discuss. We will update once we've reached a resolution.  

  Customer Answer

  Date: 03/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. All issues were well addressed by the company and I will gladly continue to work with them.
  
  Sincerely,
  
  ***** ******

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company charged $100 to not fix the problem, they give a maybe fix. We bought an entire new unit and it is having heating issues. It is still under warranty but the visit that technically did not find the 100% certain issue was still charged to us not under warranty. In addition I was told to sign up for comfy club for $12 a month to get a discount on the installation (false) and servicing that would be scheduled twice a year. Never got a call for a first appointment and noticed I was Being charged $20 a month. I called To cancel and the woman said she would have the manager call me for my refund. Never heard back. A technician told me customer service is great and to call again about it, when I asked After being called to make another appointment randomly to maybe rediagnose the problem, I was told they don’t do refunds and if I dont Use the service that’s my fault. This contradicts what I was told by the initial sales man and the techs who explained the twice a year check in that THEY call to schedule but never did. Judging from previous complaints, they do give refunds but only when they are called out for their poor customer service. I have Seen that this is a recurrent issue for this company on both BBB and reviews on Google, Facebook, etc.

  

  Business Response

  Date: 01/28/2025

  We repaired the equipment at no charge and have submitted the refund request, the refund will take 7-10 business days. 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: ********
  
  I am rejecting this response because:

  The job was completed to fix the problem but I have still not seen the refunds posted to my account.
  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 02/03/2025

  The refund has been processed and will post in 7-10 days business days.

  Customer Answer

  Date: 02/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****** 

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this furnace in April of 2024. The furnace has had an issue in the cold weather keeping the house warm. Example : temperature is set at 68 and it drops to 63. 3 repairmen came out back in April approximately. Each one stating it was fixed. Along came Summer furnace worked fine. Along came Winter and the same issue is going on. Have had one technician out, stated it was repaired. It was not I’m going through the same problem of messing with the thermostat to get the furnace back up and running. This is unacceptable with all the money I have spent! I have to keep an eye out on this furnace every single day!

  

  Business Response

  Date: 12/16/2024

  We have reached out to the client and scheduled at their convenience a visit on the Dec. 27th 

  Customer Answer

  Date: 12/16/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I need to wait until the business comes out to my house to attempt to repair the furnace.   Then I need to wait several weeks to see if the furnace is operating correctly.   This is costing me propane, when it is not working correctly.   
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 12/19/2024

  Our Service Manager **** ***** spoke with the client today confirming her appointment and action plan. The client was under the impression that the complaint was being closed. We made her aware this was only our response to the BBB and that we are working to resolve their issue. Client has remained agreed to the date of December 27th for our inspection.

  Customer Answer

  Date: 12/20/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I am waiting for them to come out and attempt to fix the furnace.  This is based on past history than I’ll need a month or so to see if they actually fixed it this time.  3 attempts have already been made.  So I’m Skeptical about this working.  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 4, 2024 I told them to cancel my comfy club. Called a few days later one rep said it was not cancelled, one rep said it was, a manager confirmed.it was. They (manager) said if I was charged I would get refunded. Got charged for November. Called to get a refund and they company said they would but they kept saying they would send it to billing. I said I wanted the refund initiated immediately as I had issues with their ethics prior. I do not trust them. Manager said he would send it to billing. Told Mgr that my husband was unhappy his card was charged and would likely issue a chargeback. Manager threatened to send us a bill for it and said for me to tell my own husband to not exercise his right to recover a charge that the company put on his card when the company agreed It was an error. If we are refunded we can cancel the chargeback. The credit card company was informed of the threat and noted it. All we want is our rerefund. And timely, it takes 5 to 10 business days to get it. We just wanted someone to initiate it. Nobody would definitely do that for me.

  

  Business Response

  Date: 11/21/2024

  The requested refund was processed on 11/19/24.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint - Fayette Heating and Air On July 15, 2024, Fayette Heating & Air installed an Air Scrubber into our HVAC system. This was an installation they recommended to improve air quality in the home during a routine inspection as members of their Comfy Club subscription. The cost of installation was $1,043.00. However, we identified on October 13, 2024, that this Air Scrubber was improperly installed, and had fallen out of the duct work. The installation parts to secure the Air Scrubber to the duct work were sitting next to our system. We immediately called Fayette Heating & Air wanting to speak with a manger. Unable to reach a manager on a weekend, the customer service agent we reached forwarded our message and images of the faulty installation to a manager. On Monday, October 14th, a manager reached out and scheduled to send a technician out to assess the situation. We expressed frustration over this situation, as this service was expensive and we had ultimately paid for something that was not working as it was sold to us. A technician arrived and secured the Air Scrubber to our unit on October 16th. We are deeply upset that this issue occurred in the first place, as the unit should have been properly installed when we paid for it. We lived through the hottest months of the year with a hole in our duct work, blowing air and dust all throughout our crawlspace. My spouse suffers from allergies and asthma, hence our decision to purchase this upgrade, and saw no noticeable improvement in her allergies, despite regularly seeing an allergist for shots on a weekly basis (and in fact saw worsening reactions to the shots during this time). We have not heard from anyone since October 16th regarding this issue and would like some form of refund or compensation for this matter, given the expense of the upgrade and the consequences of its faulty installation.

  

  Business Response

  Date: 10/24/2024

  Our Service Manager **** ***** spoke with the client and came to a resolution. The client would like to keep the air scrubber, we will issue a $300 credit, and they have requested a specific technician for their work moving forward. 

  Customer Answer

  Date: 10/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:09/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here’s a draft for your review: --- I’ve been a loyal customer of Fayette Heating and Air for over 10 years and a member of their "Comfy Club," but I am extremely disappointed with their recent service. During a routine inspection, they discovered a broken pipe and came out to “fix” it. However, just a few days later, water started backing up into our home. When I called them back, they refused to take responsibility, claiming it wasn’t their fault, despite not even inspecting their work after the supposed repair. I have them on recorded video and audio saying exactly that. They were talking to the “boss” on the plumbing who instructed his workers to find a reason not to take responsibility. To make matters worse, they quoted me over $3,000 to dig again and "fix" the problem they clearly didn’t handle properly the first time. After 10 years, and bringing them three businesses, I expected much better. Apparently, I’m too small to matter to them. They’ve lost a long-time customer and three companies. I would not recommend their services to anyone. PS. The Comfy Club is a scam, and I knew that from the beginning. They “Up Sale” you and that’s just part of the game. They have shown me pictures of a moldy HVAC, and when I climb up to look it’s not a picture of my HVAC. So, buyer, customer beware! If you like a used car salesman this is your company. If you want to be treated well, like a human being they are not.

  

  Business Response

  Date: 09/30/2024

  We're still actively trying to reach this client to resolve. ***** ***** (Plumbing Manager) has left multiple message with them. Once we male contact we'll work towards a resolution. 

  Customer Answer

  Date: 10/02/2024

  
  Complaint: ********
  
  I am rejecting this response. 
  

  They are not to date willing to make a serious offer. 
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 10/18/2024

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID *********

  Fayette Heating and Air made some good faith efforts to resolve our issues. While I am not completely satisfied, I am not at this time interested in pursuing the matter further. 

  Regards,

  ******* *******

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2021, Fayette Heating and Air installed two new HVAC systems in our home: one for the second floor and another for the main floor and basement. Both systems are ***** heat pump systems Since installation, we have adhered to a regular maintenance schedule through Fayette Heating and ***** ***** **** membership. The 2-ton unit for the second floor has experienced continuous problems that began just one month after installation. Over the past 34 months, we have had over twelve plus maintenance calls in addition to routine maintenance visits. Issues have included blower motor and thermostat replacements, *** switch problems and replacements, Core Sense Diagnostic failures, FTV and ongoing air handler malfunctions. On average, this unit has required maintenance or repairs every 2-3 months. Since summer temperatures often reach the upper 90s, the second floor quickly becomes uncomfortable when the system is malfunctioning. With our children’s bedrooms and our own located on the second floor, this has been a significant issue, compounded by the inconvenience of frequent maintenance visits. We are extremely dissatisfied with the quality and performance of the ***** 2-ton unit, particularly due to the ongoing air handler failures and the constant need for repairs. Numerous technicians have attempted various fixes, but the issues persist. The technicians have been diligent and knowledgeable in their profession. We appreciate their care and concern in explaining potential problems but have admitted they are stumped in the issues with the unit. Considering the extreme inconveniences, continued failures as of 8/29/2024, and substantial monetary investment in these systems less than three years ago, we request the unit be fully replaced at no additional cost. Given the frequency and severity of the maintenance problems and the inability to identify a singular problem, this unit would be considered a lemon if it were an automobile.

  

  Business Response

  Date: 09/04/2024

  We've reached out to the client and came to an agreement to repair return ductwork on the upstairs system at no charge. 

  Customer Answer

  Date: 09/04/2024

  
  Complaint: ********
  I am rejecting this response because:
  
  The AC system failed again on August 27, marking the thirteenth time it required troubleshooting since its installation less than three years ago. On August 28, the technician ordered a TXV valve, expecting it to arrive by August 29. After calling Fayette multiple times on the 29th, customer service manager **** said the part hadn’t arrived but might later that evening. With an extreme heat advisory in effect, this delay was unacceptable. **** offered to bring window units to help, but despite several follow-up calls, he went home without delivering the units or providing an update on the part’s status.
  On August 30, after several more calls, we escalated the issue to a higher manager, Kayla. A technician was scheduled for the afternoon but called to inform us that we needed to pay $650 for the part, as the system was considered a new install and not covered under the 3-year warranty. Given the system's repeated failures, I questioned why we were expected to pay after already spending over $20K on the installation. The technician appointment was canceled, and they refused to reschedule until payment was made. After numerous calls, they offered a 7-year labor warranty for $899, which we reluctantly paid due to the heat and four days without air conditioning.
  When the valve was finally installed, the technician noted that an additional intake should have been installed initially, though this wasn’t the root cause of the other system failures. Essentially, they expect us to accept them covering the cost of something they should have done at the start. They have not acknowledged the loss of work hours, family disruption, frustration, or discomfort caused by their product. Throughout this entire ordeal, they’ve never issued an apology or taken responsibility for the workmanship and quality of the system they installed.

  

  Business Response

  Date: 09/06/2024

  After further conversations with the client, we are refunding $899.00 paid for the 10 year labor warranty and honoring the warranty until 10/1/31. 

  Customer Answer

  Date: 09/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:07/23/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 15, 2024. Called Fayette heating and air because our AC went out in our upstairs unit. A tech came out at approximately 8 pm. Said he needed to do more so arranged to come back on the morning of July 16. I took off work and the tech came back. He said we needed a new unit and set up a salesperson to come to our house on the afternoon of July 16. Salesperson, *****, who talked through options. He said the ******* 14 seer 2 ton unit was no longer being made due to a change in refrigerant being used. He said because of this they had a special for a ******* 17 seer at the same price. We agreed on that unit and I upgraded to a 2.5 ton. A friend was over to witness this transaction and another employee of Fayette heating and air, who is a friend, was on speaker phone and witnessed this conversation. The tech came to our house on Thursday, July 18 to install the new unit. My husband took off work to be at the house. Upon completion of the job, my husband called me to let me know it was taken care of. I asked my husband about the unit and it became apparent that they installed a ******* 14 seer without letting us know. Despite what was agreed upon at the time of sale. My husband contacted the salesperson. He offered a discount, but not the agreed upon unit. Additionally, the unit quit working within 5 hours. We called the company and they sent a worker Friday morning, July 19 which meant my husband had to take another day off work. The unit started working until Sunday, July 21 when it stopped again. We called the company again and they sent a worker on Monday morning, July 22. I called the company again to get clarification on the tech’s visit and requested to speak with someone in the complaints department. This will be the second time my information was left for someone to call me to field my complaint. No one has reached out.

  

  Business Response

  Date: 07/23/2024

  We reached out to ****** ******** and came to a resolution. We are installing the mentioned ******* 17 seer system at the original price.  The client choose to go with the upgrade in lieu of the additional $1200.00 discount. 

  Customer Answer

  Date: 07/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

  ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been members of Fayette Heating & Air's "Comfy Club" for years, now. They come out every six months to check on our system, usually try to sell us something new, and supposedly make sure that any issues with the system are caught before they can cause a major problem. Ten days ago we had a technician come out for our usual 6-month check-up, and apparently at the time of this visit he either did not catch a missing cap on the pipe or removed the cap to check the pipe and did not replace it, because a few days after his visit we noticed there was some water leaking in the hallway on the other side of the wall where the unit is located. This started as just some small water leakage that we couldn't determine where was coming from and then got much worse and we realized it was the AC unit. My wife got a tech back out today and they charged us a diagnosis fee and a fee to essentially slap tape over the spot where the cap should be. When we called to speak to a manager at Fayette Heating & Air because obviously this is an issue that was either caused by them (given the timing of the water damage) or should have been caught by them, though I'm not sure how the heck that cap would have gotten off there if not for them as we do not perform any maintenance on the unit ourselves. Their response, when asking why this wasn't caught and what they would do to make this right, was essentially that they would refund the diagnostic cost (a mere $79) and not the remainder nor would they make it right for us as our front hall now has water damage and warped floor boards. We will be leaving the comfy club, and also reaching out to our insurance carrier and our attorney regarding the matter of the destroyed foyer flooring, unless the business will agree to pay for the damage sustained for their carelessness. Otherwise, I want a refund for all my "comfy club" membership fees as they were not keeping up their end of the agreement by properly maintaining our unit.

  

  Business Response

  Date: 06/27/2024

  We reached out to the client and have come to a resolution. We will be making repairs to their flooring, the client was satisfied with this resolution. 

• Initial Complaint

  Date:06/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call Fayette heating and air about no air coming out vents told,them before they come that the flex pipe was bad had leaks from one end to other to have tech bring new one .But when tech came to ck it they didn't have him bring new one on truck.,he agree that the flex pipe was bad and need hole new flex pipe he would come back and replace it next day .next day Fayette heating and air call and said they would send a different tech to replace the flex pipe. When tech came he had the wrong size pipe so instead off replacing the whole pipe he cut part off old flex pipe off leaving the remaining bad flex pipe on unit and house.not replacing the whole flex like I was told from the first tech that all flex pipe was bad and was going to be change. I don't know why they not doing good quality work like they use to do.

  

  Business Response

  Date: 06/24/2024

  We reached out to the client for resolution and found it. We returned today 6/24/24and completed the work to the clients satisfaction. This has been resolved.