Complaints

This profile includes complaints for Kentucky National Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kentucky National Insurance Company

  2416 Sir Barton Way Lexington, KY 40509

  
• 

  Kentucky National Insurance Company

  PO Box 55126 Lexington, KY 40555-5126

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our insurance policy was due to cancel on a certain date. I paid the premium in full and they canceled my insurance the next day. I paid 2 months premium and was only due 1 months. They never gave me a refund for the month of service that they did not provide. They also took out another lump sum feom my account. I tried talking to the people and they literally told me they could not help my issue. All the way up to the supervisor. They stole my money

  

  Business Response

  Date: 11/02/2023

  Kentucky National Insurance Company (“KNIC”) disagrees with the assertion made by
  Ms. ******* that “They stole my money”.
  Ms. ******* had an automobile policy with KNIC that had a renewal date of May 2, 2023.
  At the time that this renewal policy was created and mailed to Ms. ******* a schedule of
  payments to be made by Electronic Funds Transfer (“EFT”) was included, a copy of which
  is attached as ******* EFT Schedule – Original.
  Prior to the effective date of the policy Ms. ******* added an additional vehicle to the
  policy, increasing the premium for the period by $190.82. At this time a revised schedule
  of payments was sent to Ms. ******* a copy of which is attached as ******* EFT Schedule
  – Endorsement 1. This schedule shows an amount of $441.83 due on the policy renewal
  date. This payment was received and the renewal became effective.
  On June 14, 2023 an additional endorsement was made to the policy adding a fifth vehicle
  to the policy increasing the total premium due for the policy period by an additional
  $152.79. A revised schedule of payments was sent to Ms. *******, a copy of which is
  attached as ******* EFT Schedule – Endorsement 2. This revised schedule has a
  payment in the amount of $475.39 due on June 15, 2023. When KNIC attempted to
  collect the $475.39 due on June 15, 2023 we were not able to as there were insufficient
  funds in the account. The payment was then reversed on our system since it was not
  collected and the cancellation process began. On July 5, 2023 Ms. ******* was sent a
  Legal Notice of Cancellation informing her that the policy would be cancelled if we did not
  receive a payment in the amount of $500.39 by July 22, 2023. A copy of this notice is
  attached as ******* LNOC.
  On July 15, 2023 Ms. ******* made the requested payment of $500.40 via EFT, the
  payment was made by the July 22, 2023 date so the policy is back in good standing.
  Going back to the revised EFT schedule sent when the second endorsement was made
  the third installment in the amount of $475.40 was also due on July 15, 2023. Had these
  payments been made the policy would be fine; however, both the required payment of
  $500.40 due by July 22, 2023 and the third installment of $475.40 due on July 15, 2023
  were not collected due to insufficient funds in Ms. *******’ account.
  We now have a total of $975.78 ($500.40 due for the 2nd installment plus $475.39 due for
  the 3rd installment due by July 22, 2023 or the policy will cancel. On July 21, 2023 Ms.
  ******* makes a payment in the amount of $500.40 by credit card, this amount is accepted
  as settlement of scheduled payment number two plus the $25 NSF fee charged for the
  return. However, there is still the 3rd payment that was due on July 15, 2023 that was not
  received because of insufficient funds outstanding, and as a result the policy cancelled at
  12:01 a.m. on July 22, 2023.
  All of the activity described above can be seen and followed in the attached ******* *************-02 Transaction History document. If you look at the transaction detail you will
  see that from May 2, 2023 to July 22, 2023 KNIC only received $942.23 of good money
  from Ms. ******* (these are transactions numbers 3 and 16 on the Transaction History
  document).
  Not only did KNIC not steal from Ms. *******, at the time that the policy cancelled KNIC
  was actually owed an additional $346.95 for coverage provided from May 2, 2023 through
  July 21, 2023 for Ms. *******’ vehicles. A bill for this amount was sent to Ms. *******, a
  copy of this bill is attached as ******* Earned Premium Bill. To date this amount has not
  been paid by Ms. *******.