Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Jewelry Stores

Castle Jewelry

Reviews

This profile includes reviews for Castle Jewelry's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Castle Jewelry has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Castle Jewelry

      210 W New Circle Rd Lexington, KY 40505-1426

      BBB accredited business seal
    • Castle Jewelry

      2048 Lexington Rd Nicholasville, KY 40356-9704

      BBB accredited business seal
    • Castle Jewelry

      2645 Richmond Rd Lexington, KY 40509-1502

      BBB accredited business seal
    • Castle Jewelry

      630 Big Hill Ave Richmond, KY 40475-2598

      BBB accredited business seal
    • Castle Jewelry

      828 Indian Mound Dr Mount Sterling, KY 40353-1156

      BBB accredited business seal

    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromVivian W

      Date: 03/29/2024

      1 star
      I have a ring guard that I have paid twice to have repaired. The last time was August 2023. The two pieces that were welded last year was thiner than the first time. I took it to the Castle and was told I'd have to pay $60 to have it welded back. I requested to speak to a manager and was told the two pieces, that was welded together must have gotten stuck on something and was pulled apart If he could have explained to me how that was possible, I would have accepted his explanation . Needless to say, I left without my ring guard being repaired. The old adage, third times a charm, I WAS NOT TAKING THAT CHANCE. Manager was CONDESCENDING and ARROGANT as was the sales rep. I will NEVER step foot in that establishment again!!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.