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Business Profile

Mail Box Rental

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my package at ups store ****** * **** ***** ***** ****** ** *** *** * ********* ** ********** Package include my passport that I sent by priority mail to the us department of state They gave me tracking number ; **** tracking , because they used **** as a carrier , **** never received the package and my passport is lost I contacted ups and **** , **** never received package from **** and ups customer service refused to help and said store need to file a claim Store manger , employers and owner are very rude , careless and disrespectful and they are refusing to help or file a claim about the package that they lost This package contain legal documents that is sensitive , I hope you can help me resolve this issue , track and find my package before I file a police report about stolen or internationally lost package at this ups store Plz see attached receipt Package was dropped 5/20 at 6:19pm

The UPS Store is NOT a BBB Accredited Business.

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