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Business Profile

Mail Box Rental

The UPS Store - Richmond Road

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went into the store on Saturday around 11:30 am and explained I needed next day shipping. They told me about the next day service, and I paid $81 for this service, with promised delivery on Monday. They also told me about the next day guranteed promise. On Sunday I noticed my package wasn't tracking, so I called them to ask why. They told me their Saturday driver had missed the package, and assured me it would be picked up soon. The package arrived on Tuesday. The store apologized and said I would be refunded the $81. I called Monday to start the refund, they told me they had to wait until the package was delivered. Called after it was delivered, and a manager sent me an email showing they filed a claim with corporate. After hearing nothing for a week, I emailed again and they said corporate had denied the refund.

    Business Response

    Date: 10/11/2024

    ***** 

    In response to the complaint, we followed protocol toe get *** **** her refund and yes initially UPS corporate denied it. I fought for our customer *** **** to get the refund that she was entitled to. UPS corporate and the service refund department did agree to give her a refund as it was there fault that her package didn't arrive on time. We have to follow protocol to get these things done and we did. I've spoken with *** **** multiple times and she is happy with the refund and told me that she would retract the complaint. 


    Thanks 
    ******* 

    Customer Answer

    Date: 10/11/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* **** 

    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

The UPS Store - Richmond Road is NOT a BBB Accredited Business.

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