Complaints

This profile includes complaints for Belle Vie Medspa's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Belle Vie Medspa

  2337 Sir Barton Way Ste 130 Lexington, KY 40509-2414

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  Belle Vie Medspa

  104 Summit at Fritz Farm STE 120 Lexington, KY 40517-8392

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 12, 2025 I received dysport injections. The injector, ***** ****, was new to me, even though I have been a customer of this business since 2007. They have a chart and history of how to administer injections on my face to acheive the desired results. As she began, I told her she was putting the injections in areas of my face where I have never had them and don't need them. I know since I have been getting botox or dysport for over 20 yrs and you certainly can feel where they are poking you! I asked her to look in my chart but noticed she did not have a laptop or chart with her. She ignored me and also ignored when I told her they were painful. Her attitude was wham, bam, let me get out of here and go to lunch. She left after she treated me so I also told the receptionist about the experience before I paid. Again, no concern, just wanted me to pay. I gave the standard 2 weeks to allow the dysport to work but noticed it did nothing and the effect it did have made me look ridiculous since she applied too much between my eyebrows. I spoke to the Manager of May 29th and she told me to text pics to a phone number. I gave them time to review, and when I didn't hear back, I called again June 11th. Of course they gave me another number to fax the pics to evaluate. To date, I have no confirmation of a redo or refund. I feel this is a stall tactic, and they will have me jump through some other hoops and never give me a refund or credit for another application. Meanwhile, I look bad and have more pressing issues to deal with than lodging complaints and keeping on them to issue a refund or credit. The procedure is painful and I live hours from the business so a redo will be painful and a hassle. I have been a customer of this business over 20 yrs and have spent $1000'S with them. They were originally known as Skin Solutions. The dollar amount I am disputing is $382.50 plus $25 they used from an ******** loyalty account. Thanks for the help.

  Business Response

  Date: 06/24/2025

  We are responding
  to the complaint filed regarding a Dysport treatment performed at Belle Vie
  Medspa on May 12, 2025.

  Our chart notes confirm consistent treatment in the same
  regions—glabellar lines, forehead, and crow’s feet—across multiple
  appointments.
  
  The
  claim that she had never received Dysport between her eyebrows is contradicted
  by documentation and dose history, all of which confirm regular treatment in
  that area.
  
  Every injection is
  guided by a detailed chart review and patient mapping, per protocol. Although
  laptops are typically kept at the nurses station for safety and sanitary
  reasons, all providers carefully review a client’s chart prior to any
  treatment. No injection is performed without confirming prior procedures,
  dosages, and mapped areas and consent from patients.
  
  The
  client’s complaint was specifically about the forehead area—not the full
  treatment. She did not raise concerns about the glabellar or crow’s feet
  regions. We requested photos to support her concern, which were later received.
  A credit was applied to her account based on those photos and her stated
  dissatisfaction with the forehead area only. No credit was issued for areas
  that showed effective and expected outcome.
  
  The client was
  offered two options:
  
  A complimentary in-office adjustment
  A store credit toward future treatment
  She
  declined the first and later agreed to the second after additional discussion.
  When she called again on June 11, she insisted on a full refund. Since four
  standard areas were treated according to her previous visits and mapped plans,
  a refund was not applicable.
  
  The account credit
  remains available without expiration. Additionally, the client still has $20 on
  her Aspire rewards account, which may be used toward future services.
  
  We
  remain committed to client satisfaction and have extended multiple resolution
  options consistent with medical ethics and business standards. The store credit
  remains available for her future use.