Reviews

Review Details

• Review fromLaken T

  Date: 09/21/2023

  1 star
  I purchased a 2021 Jeep Grand Cherokee L from the dealership. I this was not my first purchase in fact this was my fifth as I have developed a great relationship with my salesman. My purchase was great and I did not have an issue until I was involved in a wreck. I was in a head on collision on 9/5/2022 and my air bags did not deploy. I was told my the dealership to call about the issue and Chrysler would help me set up to find out why my airbags did not deploy. I was hit by a truck going over 40 miles per hour and my airbags were deployed. I was told that my car can not be cleared out out collision mode until an engineer had come out and cleared my car. This is all after waiting a year for car parts. They are not willing to help me out and I have been without my car now over a year long. They are not willing to let me have a loner car even though it is clearly an issue that my airbags did not deploy. After an inspection on my vehicle the mechanics can not find an issue to tell me why they did not work. I was told that whenever an engineer could get out to look at my car they would have more information. This is after they told me it could be weeks to even months before they even came out. When I called Chrysler to file a complaint against them about their airbags I was told there is nothing they can do for me. That once my car had been put of their Star Program it could not leave and the only way I could get my car back is to agree that they could not be held legal responsible if my airbags just randomly deployed. This clearly shows that once you walk out with your brand new car after purchasing four before this that the company itself does not care about you. I would strongly recommend that you do not buy their Grand Cherokee Ls as they company does not care for their customers safety.

• Review fromJesse S

  Date: 08/21/2023

  1 star
  I purchased a truck (Ram 1500) from them and noticed some new paint on a front fender of the truck before I purchased it. I was told a wire broke loose and hit the fender putting a dent in the fender while the truck was for sale on the lot. I have now had the truck for about a year and a half and the Bondo/body filler that they filled the "dent" with has severe rust bubbles behind it. I took the fender off and noticed a hole all the way through the fender. This would explain the rusting problem. The dealer lied to me saying it was a dent and the dent had been pulled out and repainted. In reality, there was a hole in the fender and the fender should have been replaced before the truck was sold. Or, I should have been told the truth, that there was a hole in the fender. I have reached out to Glenn multiple times but they could care less about my problem because, they already made the sale.

• Review fromScott K.

  Date: 02/15/2023

  1 star
  I am not giving any stars cause that flat out lied to me. It was promised that they would fix the brakes on the vehicle that I purchased, but the only fixed the rear brakes and told me that they never promised to fix the front even though I had a "we owe" to fix them. I was promised 1100 more on my trade in than I was given and then stated that they never promised that, even though I have witness to the fact. I was told that they would take care of the registration on my tags and they never did. When I went back to ask about ask about these a manger told me that they would make things right then my salesman called back and said the deal was done and that they were not going to do anything else.

• Review fromLinda M.

  Date: 10/06/2022

  1 star
  Horrible service. Lack of truth in disclosing vehicle options. This vehicle which I purchased was late found to have multiple service issues not to include that they placed 3 totally different “NEW” tires on it. Now it is a “certified” vehicle so I guess they will replace some of the tires and fix other issues and actually profit from these issues!!!

• Review fromDarrien G

  Date: 09/20/2022

  1 star
  This business is full of nothing but Crooks. Not worth your time or money. They bandaid issues with used vehicles and resale for 3x the original price. Next thing you know 6 months later after taking your vehicle to the dealership 3x your stuck with a car that has over 10,000 dollars of repairs. With a 500 dollar payment

• Review fromAlex C

  Date: 08/16/2022

  1 star
  Where do i start? Well my first experience here was not terrible i would say it was not 100% perfect but it wasnt terrible. I had purchased a used mercedes off them and got a good deal. Had it delivered to me in West Virginia. There was a issue with the car when it got to me the break rotors where damaged and sqealing extremely bad they agreed to split this with me and gave me a check for one rotor. Not my ideal solution when purchasing a 60k car it would expected to be road ready. I moved on. They had offered me a good deal at ordering a jeep product at 4% under invoice. So I decided to order a 4xe wrangler as well. I had additional trade in for this deal so they sent a driver to come get it. One the way back to there dealership they blew the motor in the car up. voided the check they had given me for the car prior to them calling me to tell me that it was blown up. They had it towed back and left on my drive with a completely blown motor. I spoken to several members of the management team and they refused to help. On the last interaction i had with management team i was told the gm would call be. It has been week and i never received any sort of call or follow up from the general manager. Unwilling to do anything i decided to cancel my 4xe order since i was out the money to put a new motor in my car. I was met with resistance there again. My sales man was helpful though out the process i can say that much. I would stay far away from here if possible

• Review fromvirgil f

  Date: 08/15/2022

  1 star
  I bought a truck back in May and i have yet to get my title so it can be llicensed. called MVA in Frankfort they told me that Glen Freedom should not have sold this vehicle without a title an they told me to contact the B B B an report them.