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Business Profile

New Carpets

Kevin's Carpets, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Flooring they installed is loose and needs to be repaired. I called,3 months ago, an employe came to our house. He said they would take care of it. One to two weeks went by, and nothing was done. I drove to the business and talked the owner/manager, who said take care on the flooring. Nothing has been done other than phone calls, saying their crews were busy. My flooring is still loose.

    Business Response

    Date: 12/11/2024

    The day after the complaint we went to the customers home and fixed the areas she was concerned about. Repair is complete.

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We paid Kevins Carpets in Georgetown, KY $3000 in October of 2023 to install carpet in our home. The workers they sent out were extremely unprofessional and damaged our walls. After 3 days they were not able to complete the job. On the 4th day the manager *** came out to our house and said they would not be able to complete the job today but promised they would return in a week or 2 to finish the job. 2 weeks went by with no change. We began calling Kevins Carpets weekly and they kept telling us they would be out in another week or 2. It is now May 14, 2024 and Kevins Carpets still hasn't finished the job we paid them for in October of 2023. Last week Wednesday my wife called ***** from Kevins Carpets and she said she would refund us $1500 on the following Monday. Monday came and sure enough they didn't have a check ready. I called Monday and also spoke to ***** and she assured me this wasn't just another run around and she would get me a check Tuesday morning (May 14). ***** messaged me this morning saying she did not have a check but would let me know when she did. We have been patient for months but we are done with the run around Kevins Carpets has been giving us since October of 2023.

    Business Response

    Date: 05/31/2024

    The agreed upon refund amount was $1500. Customer received that money on 5/13/2024

Kevin's Carpets, Inc. is NOT a BBB Accredited Business.

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